Attachment II - Owner's Letter

Attachment II Page 1 of 2

Mr. John Sample October, 1989
123 Main Street Anywhere, USA 12345


Dear Taurus/Sable Owner:


This is to advise you of a special Ford Motor Company service program (M68) involving air conditioning system compressor shaft seal leakage on certain 1988-model Taurus and Sables. Our records indicate that you own the car described below:

Vehicle Description:
Serial Number:

REASON FOR THE PROGRAM

Your car may experience a condition where the air conditioning system may lose ability to cool your car as a result of a refrigerant leakage at the compressor shaft seal.

WHAT WE WILL DO

If your car should have this condition, any Ford or Lincoln-Mercury dealer will replace the seal and recharge the system. This no charge service is available for an additional 12-months from the warranty start date (a total of 24-months of coverage.)

WHAT YOU SHOULD DO

PLEASE RETAIN THIS LETTER. If your car should exhibit the above described condition within the indicated time limitation, contact your Ford or Lincoln-Mercury dealer.

REFUNDS

If you have already had the compressor shaft sealreplaced at your expense prior to the receipt of this notification and within the above time limitation, Ford will refund you for the cost that you incurred for the parts and labor. Refunds include any deductible amounts you may have paid.

To request a refund, please present your paid repair order or over-the-counter parts purchase receipt to any Ford dealership by December 31, 1989. The dealership will make arrangements to refund you for the repair costs that you incurred.
Ford Motor Company is taking this action as part of its ongoing efforts to maintain owner confidence in its products. We appreciate your purchase of the Taurus or Sable and hope that this program serves to assure your continued satisfaction and patronage.