Attachment I - Technical and Administrative Instructions

Attachment I


OWNER NOTIFICATTON PROGRAM M68 TECHNICAL AND ADMINISTRATIVE INSTRUCTIONS


PLEASE READ THESE INSTRUCTIONS. CIRCULATE THEM TO YOUR PARTS AND SERVICE PERSONNEL. QUESTIONS SHOULD BE DIRECTED TO YOUR SERVICE ZONE MANAGER.

TECHNICAL INSTRUCTIONS

Replace the air conditioning compressor shaft seal and recharge the system.

PARTS ORDERING INFORMATION

Service parts for this program must be ordered through normal order processing channels.

Service Part
Number Description Class

E9SZ-19D665-A Kit, Air Conditioning BG
Compressor shaft seal

YN-7 Air Conditioning AM
Refrigerant - 30 lb.
Container CLAIM AMOUNT
USED TO CHARGE SYSTEM

LABOR OPERATIONS

Scheduled Labor
Time (Hours) Operation

Replace the Air Conditioning Compressor
Shaft Seal and Recharge the System . . . 3.1 M68


CLAIMS PREPARATION INSTRUCTIONS (A copy of these instructions should be placed in Subject 5.5 of your Warranty and Policy Manual).

^ Air Conditioning Compressor Shaft Seal replacement provided under this program will be performed at no charge to owners for an additional 12-months from the warranty start date.

^ Claim forms 1863 for this program must include standard claims preparation procedures and the information shown below. Program number M68 must be entered in the Program Code box in the upper left of the forms.

Causal Basic Part Number - 19D778
Condition Code - 57
Labor Operations - M68
Scheduled Time - 3.1 Hrs.
Program Code - M68
REFUNDS

Refund requests submitted under Owner Notification Program M68 are governed by the following guidelines:

^ Owners seeking refund for repairs covered by this program, which were performed at their expense prior to the receipt of the notification of this program must present their paid repair orders or invoices to any Ford dealership by December 31, 1989.

^ A copy of the paid repair orders or parts purchase receipts must be retained in your service file for at least one year following the date of Company notification of payment.

^ Owner refund requests must be submitted on separate warranty claim forms 1863. In addition to the information shown for the special preparation of Owner Refund claims (Reference: Warranty and Policy Manual - Subject 6.1, Page 19), please enter the information shown below:

Causal Basic Part Number - 19D778
Condition Code - 57
Labor Operation - REFUND
Administrative Allowance - 0.2 Hrs.
Program Code - M68

^ An administrative allowance of 0.2 hours will be allowed for processing each eligible owner refund request. To claim the allowance, enter ALLOW in the Labor Operation No. column and 0.2 in the Scheduled Time column. Extend the 0.2 hours at your authorized warranty labor rate and enter the result in the Amount column.

^ Please provide prompt refund to all eligible owners who respond to this program with proper repair documentation.