Owner/Dealer & Parts Information

NOTIFICATION OF OWNERS/DEALER ACTIONS:

The enclosed list identifies vehicles delivered to your dealership which are involved in this recall. Other eligible vehicles may be brought to your dealership by their owners for this recall service. Those units also are to be corrected as promptly as possible. If the owner of any eligible vehicle does not have a Customer Notification and Dealer Claim Form (FED or FCS-1864), a blank Form 1864 should be completed by you and submitted for reimbursement. For Dealers in Puerto Rico and the Virgin Islands - To determine vehicle eligibility, please use "CARES".

Vehicle owners whose names and addresses are shown on the enclosed recall listing are being notified by First Class Mail. If you have knowledge that a suspect vehicle has been sold, but the owner's name and address does not appear on the listing, please contact the owner immediately and provide him a copy of the owner letter. If the owner of any vehicle cannot be contacted or does not make an appointment to have his vehicle corrected, advise your supervising Ford location of the owner's name and address so that we can handle further notification.

Owners in Puerto Rico and the U.S. Virgin Islands are being encouraged in the owner letter to ask about any other outstanding recalls on their vehicles when they contact you to arrange an appointment for this recall service. Dealers in those areas can advise them through use of CARES of other recalls, if any, that may be uncompleted. You should attempt to complete all open recalls on these vehicles on a single visit by the owner.

If no vehicle listing is enclosed, you are not involved at this time, and this Service Recall Bulletin is for information only.

DEALER OBLIGATIONS:

Dealers are obligated to perform this recall service promptly following presentations of the vehicle by the owners. United States law requires that we advise owners in the Commonwealth of Puerto Rico and certain territories of the procedure to be followed by them in informing the National Highway Traffic Safety Administration, if the defect is not corrected without charge within a reasonable time after the vehicle is brought in. This notice is included in the owner letter (copy attached) to be sent to owners in Puerto Rico, Virgin Islands, American Samoa, Canal Zone, Guam and the Northern Mariana Islands. It is also important, however, that you promptly report (to your supervising location or Wixom) any instances in which an owner will not allow you to complete this recall because of objections to delays in scheduling, or for any other reason.

For any suspect vehicle received and already delivered to an owner, it is imperative that you contact the owner immediately, and advise the owner to return the vehicle to your dealership without delay for the repair.

TECHNICAL INSTRUCTIONS: (See Page 4)

PARTS REQUIREMENT:

Backlite glass (E6DZ-7442006-D, NAGS B6984SX) and glass repair kit (E7DZ-19562-A) will not be direct shipped for this recall. Do not order recall

parts from Windsor Export Supply. Order all requirements directly from Wixom using the mailing address on page No. 1 of this Bulletin. For more urgent handling, use cable address "RECALLS - FORDEX, WIXOM, MICHIGAN". For locations having telex facilities, our telex Ford private line code is FED and commercial telex code is 71 669777 answerback Ford DMO WIX. Our telephone number in Wixom, Michigan, is area code (313) 344-5641. Please give the part number, description, quantity and recall number when ordering.


Part Number Description Class Customs Value

E7DZ-19562-A Backlite Glass
Repair Kit BG $3.15

The silicone sealant for the backlite glass (10 oz. cartridge RTV-737) will be direct shipped to dealers in accordance with the number of vehicles shipped to dealers:

Vehicles Cartridge

1-19 1
20 and over 2

Should additional quantities be required, place your order to FDMO, Wixom.

NOTE: DO NOT USE A SUBSTITUTE ADHESIVE/SEALER MATERIAL.