Labor Operations & Owner Notification Information
LABOR OPERATIONSScheduled Labor
Time Operation
Inspect vehicle to determine if O.1 Hr. a/ SPONPM24A
equipped with Ford-manufactured power rack and pinion steering gear assembly
Inspect vehicle and install new 2.5 Hr. a/ SPONPM24B
steering gear assembly (includes 2.4 Hr. b/ SPONPM24C
time to flush power steering pump)
Additional time to:
^ Install steering shaft lower flange 0.1 Hr. c/ SPONPM24D
^ Install adapters to power steering 0.1 Hr. c/ SPONPM24E pressure and return hoses
a/ Applicable only to 1978-model Fairmont, Zephyr, 1982 and 1983-model
Fairmont, Zephyr (police/fleet units only), 1979 through 1982-model Mustang, Capri vehicles.
b/ Applicable to all other involved vehicles not shown in footnote a/.
These vehicles do not require inspection.
c/ Applicable only to 1978 and 1979-model Fairmont, Zephyr, and 1979-model
Mustang, Capri vehicles.
CLAIM PREPARATION INSTRUCTIONS (A copy of these instructions should be filed in Subject 13.0 of your Warranty and Policy Manual).
Repairs performed under Owner Notification Program M24 must be authorized by your Ford Parts and Service Division District Office. They may be submitted on warranty claim Form 1863, which is to include the information shown below. Enter Program Number M24 in the Program Code box in the upper left of the form. Repair claims should be submitted through the Direct Warranty Entry (DWE) System.
Attachment I Page 6 of 6
Owner reimbursement requests submitted under Owner Notification Program M25 are governed by the following guidelines:
^ Owners seeking reimbursement will be required to present their paid repair order or over-the-counter parts purchase receipt to any Ford or LincolnMercurv dealership by May 31, 1984.
^ A copy of the paid repair order showing the date and vehicle mileage at the time of the repair or an over-the-counter parts purchase receipt must be retained in your service files for one year from the date of claim payment.
^ To obtain reimbursement, you may submit individual owner reimbursement requests by mail. You must submit such request on a separate claim Forms 1863 by July 31, 1984. Claims submitted after July 31, 1984, will not be paid.
Owner reimbursement requests should be submitted through Direct Warranty Entry (DWE). Claims for owner reimbursement must be submitted by July 31, 1984. Claims submitted after July 31, 1984, will not be paid. In addition to the information shown in the owner refund claim preparation procedure
(Reference: Warranty and Policy Manual - Subject 9.3, Page 3), please enter the information shown below.
Causal Basic Part Number - 3L547 Condition Code - 30 Program Code - M25
^ An administrative allowance of 0.2 hours will be allowed for processing each eligible owner reimbursement request. To claim the allowance, enter "ALLOW" in the Labor Operation No. column and 0.2 in the Scheduled Time column. Extend the 0.2 at your authorized warranty labor rate and enter the result in the Amount column.
^ You are requested to provide prompt reimbursement to all eligible owners who respond to this program with proper repair documentation regardless of the source of the original repair (your dealership, another Ford or Lincoln-Mercury dealership, or a repair location other than a Ford or Lincoln-Mercury dealership).
OWNER NOTIFICATION
Mailings will be in phases starting early in October, 1983 only to involved owners residing in the following eligible states: Alaska, Colorado, Idaho, Iowa, Maine, Michigan, Minnesota, Montana, Nebraska, New Hampshire, New York (northern section only a/), North Dakota, South Dakota, Utah, Vermont, Wisconsin and Wyoming. See Attachment II for a copy of the owner letter.
a/ Zip code areas beginning with the first three digits as follows:
120, 121, 122, 123, 128, 129 130, 131, 132, 133, 134, 135, 136 140, 141, 142, 143, 144, 145, 146
PLEASE ASSURE THAT THIS PACKAGE IS PROVIDED TO YOUR APPROPRIATE PARTS AND SERVICE PERSONNEL FOR FILING UNTIL REQUIRED.
Attachment II