GF82.95-P-2010SK MB Information, Function

GF82.95-P-2010SK MB Information, Function
- with CODE (359) TELE AID emergency call system

The vehicle is equipped with the MB telematics services:
^ Roadside assistance call (telediagnosis, roadside assistance)
^ MB information call

MB information call
The "MB Information" service gives customers the opportunity to contact a Service Center. The user can obtain up-to-date information (e.g. about the traffic situation and possible detours) or additional Mercedes-Benz-specific information using this information service. This service is mainly a voice service and is handled by the emergency call system control unit (N123/4). The service is activated by the user by pressing the MB-Info and breakdown assistance button group (S93/6).

If the service has been authorized and no service with a higher priority is active, the emergency call system control unit (N123/4) transmits a Short Message Service (SMS) message to the Service Center.
The following data are transmitted:
^ Vehicle position
^ Vehicle identification data

At the same time as sending the SMS a voice connection is made to the Service Center and the user can speak to a customer service employee. If the service center is unable to establish a connection to the vehicle, the emergency call system control unit (N123/4) itself tries to establish a connection between the vehicle and the service center. The information service is a free service provided by the Mercedes-Benz customer service department.

The following information can be requested:
^ Current traffic situation
^ Technical information
^ Services
^ Mercedes-Benz products
^ Complaints
^ Mercedes Card
^ Leasing and financing offers

Status reports
The status messages are output on the displays of the following components:
^ COMAND operating, display and control unit (A40/3)
^ Upper multifunction display (A1p13) of the instrument cluster (A1)

The following statuses are reported when an MB information call is made:
^ MB-Info, Call in Progress
^ MB-Info, Call Active
^ MB-Info, Call Failed