COMAND(R) - Performs Resets By Itself And Short Operation Time

COMAND Online: The COMAND unit starts up and switches itself off again after a short time. A cyclic reset occurs.

Topic number LI82.85-P-053600

Version 1

Design group 82.85 Navigation and communication systems (CNS, ICS, COMAND, FleetBoard)

Date 08-24-2012

Validity MODEL 166, 172, 204, 246 with code 512 (COMAND Online with DVD changer) or code 527 (COMAND Online) and code 802 (Model year 2012)

MODEL 207, 212, 218 with code 512 (COMAND Online with DVD changer) or code 527 (COMAND Online) and code 088 (Control code for NTG4.5)

Reason for change Reference added to the appropriate telematics CD version to be used.

Complaint
The COMAND unit (A40/3) performs resets by itself and can only be operated for short periods.

Note:
The complaint occurs only when CDs/DVDs are loaded.

Cause
If there are CDs or DVDs in the COMAND unit (A40/3), the cause may be an implausible track database.

Remedy
After a reset the COMAND unit (A40/3) can be operated again for a short time.

1. In this time period the "Eject" button should be pressed in order to eject the CDs/DVDs in the drive. The resets no longer occur when the CDs/DVDs have been removed.

2. Export the customer's data from the COMAND unit (A40/3) onto an SD card (see attachment for instructions)

3. Perform a reset of the customer's data (important: all the customer's data, such as navigation destinations, address book entries etc. will be lost)

4. Update the COMAND software to software release 11/37.02 or higher using Xentry Diagnostics Available as of telematics CD 01/2012 or newer.

5. Reinstall the customer's data saved on the SD card back onto the COMAND unit.











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