Body - Laminated Glass Chip/Crack Repair Information

Date: August, 2006

Order No.: S-B-67.00120

Supersedes: MBNA 67/2 May 1990

Group: 67





Revision History

SUBJECT:
Model All, MY All

Damage to laminated glass due to chips or cracks

If you receive customer reports in the above model vehicles of damage to any laminated glass due to chips or cracks which is not covered by the new car warranty, this (in most cases) can now be satisfactorily and economically repaired using the NOVUS glass repair method. NOVUS invented windshield repair and has perfected many of the procedures during the past 30 years. NOVUS glass repair is approved by DCAG and recommended by MBUSA for use in repairs whenever possible.

Only the exterior surface of laminated glass should be repaired. Humidity or water must be totally removed before the glass repair process is started. Whenever possible use either clear packaging tape or NOVUS "Keep Clean Patches" to cover the damage before rain or washing the vehicle. If this has not been done, in most cases, it will still be possible to successfully repair the damage. Cracks up to 6 inches in length that radiate from the impact point are also repairable.

An impact spot from the initial damage will remain visible after a successful repair. The larger the initial spot, the more it will be visible to the customer after the repair. NOVUS uses a special polish to restore the shine to the repair, thus reducing visibility of the repair.

Additional information on glass repair and finding your nearest NOVUS repair franchisee can be found at their web site: www.Novusglass.com.