Entertainment System - CD's or DVD's Won't Eject

Date: January 31, 2007
Order No.: P-B-82.00/260b
Supersedes: P-B-82.00/260a dated August 25, 2004
Group: 82

Revision History

Revision Date Purpose

b 1/31/07 Applicable Models Updated
a 8/25/04 Content Updated
- 7/24/03 Initial issue

SUBJECT:
All Passenger Model Vehicles

Model Year 2000 through Current Model Year

CDs and DVDs May Not Be Ejected

If you receive customer reports in the above model vehicles that are equipped with COMAND with CD/DVD drives, CD changer, as well as navigation processors with a single slot having the below symptoms, please review the possible causes listed below.

Symptoms
1. CDs / DVDs are not always pulled into the player, a light push may need to be applied.
2. CDs / DVDs are not always ejected by the player.
3. If the CD / DVD is forced in, it may not be possible to eject the disk.
4. CD / DVD player does not play the disk even if inserted correctly.

Causes
1. The disk is too thick, does not satisfy the specification thickness tolerance range of 1.1 - 1.5 mm.
2. CDs / DVDs with self-adhesive labels that may become delaminated from the disk in whole or in part due to length expansion of the material used which results in the disk being out of thickness tolerance.
3. CDs / DVDs with diameter of 8 cm with / without an adapter resulting the in the adapter blocking the pull / eject mechanism.

NOTE:
These causes constitute misuse of the CD / DVD player that are not covered under warranty.