Body - Liftgate Won't Fully Open When Cold

Date: June 4, 2009

Order No.: P-B-72.20/31d

Supersedes: P-B-72.20/31c dated Feb. 22, 2008

Group: 72

Revision History

Revision Date Purpose

d 6/4/09 Applicable Models, Parts and Warranty Information Revised

c 2/22/08 VIN Range, Installation Process and Part Number Revised

b 5/6/04 Part Description Corrected in Figure 1

a 4/12/04 Applicable Models, Production Range and Procedure Revised

- 1/5/04 Initial issue

SUBJECT:
Model 211.256/265/276/277, up to October 07 Production (or up to B291390)
Without Code 890 (Automatic Liftgate)

Tailgate Does Not Open Fully In Cold Weather





If you receive customer reports in the above vehicles of the tailgate not opening fully in cold weather, do not replace the struts. This is due to the opening force of the gas pressurized struts being insufficient to overcome the kinematic load at cold temperatures. If the customer does not accept this explanation, install both pressurized struts (Figure 1, 1) per WIS document AR72.20-P-3600T. The intermediate stop function for the tailgate will no longer be available.

Note:
The intermediate stop function has been eliminated from all cars as of March 2004 production.





Parts Information





In case of warranty, use the table above.