Cell Phone - TeleAid(R) Call Will Not Connect

Date: April 3, 2006

Order No.: P-B-82.95/500

Supersedes:

Group: 82

SUBJECT:
Model 171.453/454/456
Model 203.052/054/056/076/087/092
Model 209.356/375/376/456/475/476
Model 211.026/056/070/076/083/087/256/276/283/287
Model 215.374/375/376/379
Model 219.375/376
Model 220.067/170/174/175/176/179/183/184
Model 221.171
Model 230.474/475/476/479
Model Year 2005 and Later

TeleAid Call Not Connecting Due to Network Issues

If you receive customer reports in the above model vehicles that TeleAid calls cannot connect, please refer to the process information below to determine if the issue is related to a network issue or vehicle issue.

Effective immediately, DO NOT contact Verizon directly.

1. Customer brings vehicle to a workshop with a TeleAid issue.

2. Dealer follows normal troubleshooting process as outlined in EDAC diagnostic tree located on - StarTekInfo --> EDAC --> Diagnostic Guides --> Digital Tele Aid Diagnostic Guide.

3. If it is determined that the vehicle is properly functioning and a network issue may exist, fill out the network issue form located in the diagnostic tree and fax to the number listed on the form.

4. When a completed form is received by MBUSA, a trouble ticket will be opened with Verizon and the dealer will be contacted either with a confirmation that a network issue does exist or with a request for further information and/or diagnostic action.

Any future changes to the current process will be subsequently communicated.