Cell Phone - Digital TeleAid(R) Calls Won't Connect
Date: March 20, 2006Order No.: P-B-82.95/494
Supersedes:
Group: 82
SUBJECT:
Model 171.456/473
Model 209.365/375/456/465/475
Model 211.026/056/065/070/082/083/087/282
Model 215.375
Model 219.375
Model 220.170/183
Model 230.475/479
Model Year 2005 and Later
Digital TeleAid Calls Will Not Connect
If you receive customer reports in the above model vehicles of the TeleAid not being able to connect a call, please follow the steps below.
1. Check to see if the VIN of the vehicle in question is located on the attached VIN list. For your reference, customer vehicles in the affected VIN listing will be receiving the sample CAC correspondence.
2. If the VIN is located on the affached list, proceed to step four and follow the instructions.
3. If the VIN is not located on the list this DTB does not apply to this vehicle, please follow normal troubleshooting steps found on the failure tree located on STAR TekInfo --> EDAC.
4. Using STAR Diagnosis read out and record SID by following the path: Control units --> Information and Communication --> Audio, Video, Navigation, Telematics --> Tele-AID --> Control unit Version control unit Tele-AID.
5. Using STAR Diagnosis deactivate the DTA by following these path: Control units--> Information and Communication --> Audio, Video, Navigation, Telematics --> Tele-AID --> Control Unit Adaptations --> Deactivation of Digital Tele-AID --> F5 --> YES --> Send the reactivation form to ATX.
6. Once ATX has responded (may take approximately 30 minutes) and confirmed that the vehicle is ready to be programmed, drive the vehicle and perform a 3 button press (simultaneously hold the SOS, "I", and wrench buttons for 5 seconds).
7. After 5 seconds all three buttons will begin to flash, the audio will be muted, and the Verizon programming message ("Welcome to over the air programming, please hold while your phone is being programmed.") will be heard through the vehicle's speakers. After this message is heard the unit programming has begun and will take approximately 3-5 minutes to complete. After the programming is complete the buttons will stop flashing and the audio will be heard through the vehicle's speakers.
Note:
If the programming message is not heard or programming does not begin, this means the vehicle is not located in a Verizon area and will need to be programmed manually using STAR Diagnosis. Continue with the steps for Manual Programming.
8. Once the programming (automatic using 3 button press or manual using STAR Diagnosis) is complete, press the "I" button to perform a provisioning call with ATX. When the ATX operator answers, identify who you are and from which dealer stating you would like to provision the TeleAid. After the provisioning call, the update is complete and the vehicle can be returned to the customer.
Note:
If ATX states the provisioning was not successful, the vehicle will need to be provisioned manually using STAR Diagnosis. Follow the steps below for manual provisioning.
Manual Programming
1. Using STAR Diagnosis, program the control unit by following the path: Control units --> Information and Communication --> Audio, Video, Navigation, Telematics --> Tele-AID --> Control Unit Adaptations --> Activation of Tele-AID and registration with ATX --> F3 for yes --> F4 for manual programming --> Enter the SID that was recorded in step 4 and the MIN and MDN contained on the reactivation form received from ATX.
2. Once the manual programming has been completed return to step 8.
Manual Provisioning
1. Using STAR Diagnosis, program the control unit by following the path: Control units --> Information and Communication --> Audio, Video, Navigation, Telematics --> Tele-AID --> Initial startup --> Activation of Tele-AID and registration with ATX --> Yes --> Yes --> No --> F3. Perform an acquaintance call with ATX to verify Tele-AID is functioning correctly
Note:
The following allowable labor operations should be used when submitting a warranty claim for this repair
In Case of Warranty
Applicable VIN List
Owner Letter
Digital Tele Aid Unit Reactivation Request Form