GF82.95-P-2008R Telediagnosis, Function

GF82.95-P-2008R Telediagnosis, Function
- with CODE (855) TELE AID


Telediagnosis is a supplemented of the TELE AID emergency call
The objective of the telediagnosis service is quick and aimed support of the "24 h service".
The telediagnosis is triggered manually by the driver in the event of technical problems. Operating (min. 2 seconds) the SOS pushbutton switch (S93/3) (for telediagnosis) on the telephone handset (A34) transmits an emergency call telegram that is automatically generated in the D2B telephone and TELE AID transmitter/receiver (A35/17) to the Mercedes-Benz Customer Assistance Center (CAC).
It includes vehicle position data and data for quick and reliable handling of a breakdown.

The emergency call telegram is transmitted via mobile telephone (digital network). If the CTEL antenna (A2/22) is faulty, a switchover is made automatically to the TELE AID backup antenna (A2/50).
If the power supply is interrupted (for example battery interruption) the D2B telephone and TELE AID transmitter/receiver (A35/17) switches automatically over to the additional battery (G1/1).
A short time after the telediagnosis is triggered an automatic voice connection is completed to the Mercedes-Benz Customer Assistance Center (CAC) and to the diagnosis experts there. Further procedure are clarified with the driver.

If the error can be eliminated with the aid of the diagnosis experts the telediagnosis is completed.
If the fault is not rectified, the Mercedes-Benz Customer Assistance Center (CAC) takes further remedial measures.
If local help is required, position data are taken over into a mapping program with an electronic card. This serves for determining the vehicle location and the next MB service center.

The latter is informed and receives the required vehicle data from the Mercedes-Benz Customer Assistance Center (CAC) to start effective help measures.

Telediagnosis can only operate when the system is authorized.