Instruments - 'SOS TeleAid(R) Not Activated' Mssg.
Date: January 11, 2011Order No.: P-B-82.95/636c
Supersedes: P-B-82.95/636b dated Jun. 14, 2010
Group: 82
Revision History
Revision Date Purpose
C 1/10/11 Applicable Models Updated (230 added)
b 6/14/10 Changed fax number in step 1 and on fax form
a 3/24/09 Applicable Models Updated (203, 209, 210 and 220 Added)
- 10/29/08 Initial Issue
SUBJECT:
Model 203.040/061/064/065/081/084/261/264/281/284/740/747/764, MY 2001 to 2004
Model 209.365/375/376/465/475/476, MY 2003 to 2004
Model 210.065/070/074/082/083/265/282, MY 2001 to 2003
Model 211.065/070/076/082/083/265/282/283, MY 2003 to 2004
Model 211.026, MY 2003 to 2005
Model 220.170/173/174/175/176/178/183/184, MY 2001 to 2003
Model 230.474/475/476 MY 2003 to 2004
All Above Equipped with SA Code 349 (Communications Platform) Instrument Cluster Message - "SOS TeleAid not Activated"
If you receive customer reports in the above model vehicles that the message "SOS TeleAid not Activated" is displayed in the instrument cluster, this may be due to the vehicle being equipped with an analog TeleAid unit. To resolve, please refer to the below.
Note:
The message may be displayed since analog cellular coverage no longer exists as of February 18, 2008.
If the customer wishes to continue TeleAid service, upgrade the analog TeleAid unit to a digital TeleAid under customer pay (refer to upgrade procedure described in S-I-82.95/543A).
If the customer does not wish to continue TeleAid service, please perform the following procedure under customer pay.
1) Complete and have the customer sign the form shown above (CONSENT TO TELEAID WARNING DISCONNECTION) and fax the signed and completed copy.
2) Model 203, 209, 210: In Star Diagnosis, please navigate through the following menus: Control Units -> Information and communication -> ICM - Instrument cluster with maintenance interval display -> Troubleshooting by means of complaints or symptoms -> Messages from the emergency call system are displayed in the instrument cluster
Model 211: In Star Diagnosis, please navigate through the following menus: Control Units -> Body -> CGW (Central Gateway) -> Control Unit Adaptations -> Read Coding and Change if Necessary -> Telecommunications -> Telematics Service "Tele Aid" in combination with MOST technology.
Model 220, 230: In Star Diagnosis, please navigate through the following menus: Control Units -> Information and communication -> ICM - Instrument cluster with maintenance interval display -> Control unit adaptations -> Variant Coding -> Special Equipment -> TELE AID or E-Call
3) Change the coding from PRESENT to NOT PRESENT.
4) Once the coding is done, cycle the key to ensure that the message is disabled in the instrument cluster.
Note:
The following allowable labor operations should be used when submitting a warranty claim for this repair. This information has been generated on March 24, 2009. Please refer to Netstar -> Star TekInfo -> Star Time for the most current labor time allowance.
In Case of Warranty