GF82.95-P-2001P Authorization, Function

GF82.95-P-2001P Authorization, Function

MODELS 203, 210, 220 up to 31.8.03
- with CODE (855) TELE AID
- with CODE (930) Taxi emergency call
- authorization for TELE AID emergency call and TELE AID telediagnosis
MODELS 208.3, 215 up to 31.8.03
- with CODE (855) TELE AID
- authorization for TELE AID emergency call and TELE AID telediagnosis

Authorizing TELE AID emergency call
With the authorization the service provider authorizes the actuation of a TELE AID emergency call. The authorization is vehicle and not person-related.
Authorization is required in the following cases:
- When the system is initially started up.
- With a new SIM Subscriber Identification Module) for TELE card ( AID
- When the vehicle owner changes
- After expiration of a period of 6 months following last authorization (this procedure is accomplished automatically in the background).

During authorization a check is accomplished via mobile telephone:
- The validity of the SIM card (for TELE AID) installed in the D2B telephone and TELE AID transmitter/receiver (A35/17).
- The vehicle identification number (VIN)

If the system is not authorized a TELE AID emergency call is not possible. In this case "only" a 112 emergency call (without emergency call telegram) is transmitted, which does not require authorization.
If the system is not authorized, the indicator lamp in the SOS pushbutton switch (S93/3) illuminates and an error message appears on the display in the instrument cluster/COMAND.

To ensure trouble-free operation the following should be avoided during authorization:
- Actuating an emergency alarm/telediagnosis or
- switching off the ignition or
- switching off the telephone or
- Setting TELE AID to diagnosis mode (via STAR diagnosis).

Misuse of emergency call alarm is subject to punishment.

Procedure when alarm is triggered erroneously
If an emergency call is triggered erroneously in the workshop it is not possible to interrupt it even disconnecting the battery. In this case always wait until voice contact is made with police. Then inform police of unintentional actuation to prevent rescue vehicles from starting their rescue service.

Authorization TELE AID telediagnosis
With the authorization the service provider (Mercedes-Benz Customer Assistance Center (CAC)) authorizes to trigger a TELE AID telediagnosis call (roadside assistance call) and a TELE AID information call. The authorization is vehicle and not person-related.
Authorization is required in the following cases:
- When the system is initially started up.
- With a new SIM card (subscriber identification module) for TELE AID
- When the vehicle owner changes

During authorization a check is accomplished via mobile telephone:
- The validity of the SIM card (for TELE AID) installed in the D2B telephone and TELE AID transmitter/receiver (A35/17).
- The vehicle identification number (VIN)

For questions concerning authorization, deauthorization and diagnosis contact CAC Maastricht:
Telephone: 0031-433 56 2312
Fax: 0031-433 56 2313

For all questions concerning applications contact the relevant network provider:

Authorization procedure for TELE AID emergency call, TELE AID telediagnosis
Ancillary work
- The salesperson must submit the application together with the user and complete the transfer process to the user.
- The authorization process must be performed by the mechanic, i.e. they must ensure that a vehicle with functioning telematic services is handed over to the user.

Application and application shipping for TELE AID
The salesperson must complete two application forms together with the user and send them to the network provider.
When filling out the applications ensure that the data (vehicle chassis number, vehicle license plate, GSM number) is completely and correctly entered, otherwise it is not possible to perform the authorization. It is particularly important to enter the authorization date (access authorization date).

After filling out the applications, send them to the Customer Assistance Center (CAC) by fax.

Checking delivery date
Authorization of TELE AID is performed on the day entered in the application for access authorization.
This deadline depends on the delivery date of the vehicle from the Mercedes-Benz plant. The salesman coordinates the transfer date with the user and plans the date for the access authorization. The dealer picks up the confirmation for the delivery date from Mercedes-Benz and then plans the date for access authorization.

The authorization only works on this particular day (a GSM network must be available), the activation date (keyword: authorization accurate to the day). On this date the service centers transmit authorization messages to the D2B telephone and TELE AID transmitter/receiver (A35/17) via the GSM network.

Modifying access authorization date
If the day of the authorization is postponed, inform CAC about the the new deadline (telephone fax).
For precise identification of the vehicle to be authorized the CAC requires the data of the telematic application.
If the CAC is not informed about the modification of the access authorization date the dealer is not able to perform an authorization (changing form for access authorization date).
Before starting the actual authorization check the following list. Refer to the checklist to ensure that the authorization is prepared in full.
1. The TELE AID SIM card is installed in the D2B telephone and TELE AID transmitter/receiver (A35/17)
2. The D2B telephone and TELE AID transmitter/receiver (A35/17) is programmed.
If the D2B telephone and TELE AID transmitter/receiver (A35/17) is installed in the factory, it is already programmed at the factory.
If the D2B telephone and TELE AID transmitter/receiver (A35/17) is a replacement unit, it should be programmed on site.

3. TELE AID is applied for (telematic application sent to network provider)
4. No SIM card has been inserted in the telephone handset (A34)
5. The authorization corresponds to the access authorization day on the telematic application
6. PIN for TELE AID SIM card is known

The PIN is stored in the letter of the telephone card, which can only be opened when the customer is present.

Authorization sequence
1. Switch on c. 15 R (ignition)
2. Display on telephone handset (A34) informs that no telematic services (error message in instrument cluster) are available
3. Display on telephone handset (A34) informs that service mode* is currently active; quit this mode.
4. Display on telephone handset (A34) requests PIN of TELE AID SIM, which must be entered on the telephone handset (A34) (entered numbers are not shown, only placeholders (asterisks)
5. Display on handset requests further processing steps for entered PIN code, which must be stored, which is absolutely necessary for using TELE AID
6. Automatic authorization is now started and completed after 15 minutes. Circuit 15 R must be left switched on during this time (service mode*).

The service mode on the D2B telephone and TELE AID transmitter/ receiver (A35/17) deactivates the automatic switchover of the system to the additional battery, when the main power supply is interrupted. The service mode is switched on by STAR diagnosis. It is also switched off by STAR diagnosis or via the handset.
After successful authorization, the error messages in the instrument cluster (A1) are erased. If the error messages have not been erased after the authorization phase lasting 15 minutes then there is a fault.

Switch ignition on and off after authorization time.

Error limitation
If both error messages are still active both services could not be authorized. If only one error message is active this service could not be authorized. Read out fault codes The fault codes of the D2B telephone and TELE AID transmitter/receiver (A35/17) must be read out using STAR Diagnosis. Compare chassis number stored in the D2B telephone and TELE AID transmitter/receiver (A35/17) with chassis number in vehicle papers.
If no faults have been found on the vehicle or the D2B telephone and TELE AID transmitter/receiver (A35/17), please contact CAC. The CAC helps authorizing TELE AID. Chassis number and fault codes are required for this purpose. Moreover, they check whether the access authorization date coincide with the date specified by CAC.

The CAC clarifies together with dealer the error cause for the services (TELE AID emergency call/telediagnosis). Then authorization is performed again.

Handing over vehicle
Following authorization the vehicle can be handed over to the user.

Coordinating later authorization date
TELE AID could not be authorized until the time specified, however, the user insists on handing over the vehicle.
A new TELE AID authorization date should be agreed upon with user.
On this specific day the vehicle should be present in the workshop. The CAC is informed about the new access authorization date in due time. Inform the user that the TELE AID is not operative and have them sign a confirmation form ('Shut-down confirmation' form).

TELE AID should not be authorized
The vehicle is, however, equipped with a TELE AID system, the TELE AID service should not be authorized (no telematic application present). The user is informed, that the system does not work and signs a form for confirmation (preprinted form).

The error messages indicated in the instrument cluster (A1) are deactivated by STAR diagnosis. Affix sticker (out of order) on cover of SOS pushbutton (S93/3).
glued. Ensure that the D2B telephone and TELE AID transmitter/ receiver (A35/17) is no longer in the production mode* (via STAR diagnosis).

Production mode*
The production mode deactivates all TELE AID services. The production mode is used in the Mercedes-Benz plant and is switched off at the end of the line. The production mode is also switched off when the TELE AID service is authorized.

If the D2B telephone and TELE AID transmitter/receiver (A35/17) is not authorized, because the user does not want the authorization, it is essential to exit from the production mode with the STAR Diagnosis.

Deauthorization
Written notice by the user
If the TELE AID is no longer used a notice should be signed by the user (form 'Notice of TELE AID service').
The dealer sends the notice to the CAC. The notification for the TELE AID services should have the following specifications:
- Vehicle chassis number (VIN)
- SA code for D2B telephone and TELE AID transmitter/receiver (A35/17)
- GSM number for TELE AID SIM card
- Desired deauthorization date
- Name of customer
- Signature of customer
- Stamp of dealer
- Signature of dealer

Deauthorizing TELE AID by the dealer
Deauthorization of TELE AID system is performed by the dealer. This is accomplished on the day entered on the notice as deauthorization date. For deauthorization of the TELE AID services check the following list.
1. Check whether TELE AID services are still active
2. Send TELE AID notice to CAC
3. Ensure that the TELE AID SIM card is still installed in the D2B telephone and TELE AID transmitter/receiver (A35/17)
4. Ensure that there is no SIM card in the telephone handset (A34)

Deauthorization sequence
1. Switch on circuit 15 R on the deauthorization date (ignition).
2. Enter PIN for TELE AID SIM card
3. Now the deauthorization is performed automatically.
4. The deauthorization is terminated after 15 minutes. The error messages (authorize SOS/authorize telediagnosis) and the indicator lamp in the SOS pushbutton switch (S93/3)are active.
5. If this is not the case the dealer can request the deauthorization from the CAC by telephone.

Changing owner of a TELE AID vehicle
If the TELE AID vehicle owner changes the procedure differs depending on the TELE AID status (authorized/not authorized) before and after the owner change.
Four different cases are to be distinguished:
1. Previous and subsequent owner use TELE AID
2. Previous and subsequent owner do not use TELE AID
3. Previous owner uses TELE AID and subsequent owner does not use TELE AID
4. Previous owner does not use TELE AID and subsequent owner uses TELE AID

TELE AID is only allowed to be operated with a regular police license plate (legal prescription) and not with another one (for example red license plate).

Previous and subsequent owner use TELE AID
The TELE AID service of the previous owner should be given notice and deauthorized. The TELE AID services of the subsequent owner should be applied for and deauthorized.

Previous and subsequent owner do not use TELE AID
The subsequent owner confirms in written form (form) that he is informed by that the TELE AID does not work

Previous owner uses TELE AID and subsequent owner does not use TELE AID
The TELE AID service of the previous owner should be given notice and deauthorized.
An application for the TELE AID services must not be performed for the subsequent owner. However, the error messages for TELE AID emergency call and telediagnosis are to be deactivated via STAR diagnosis. The subsequent owner confirms in written form (form) that he is informed by that the TELE AID does not work

Previous owner does not use TELE AID and subsequent owner uses TELE AID
When the vehicle is handed over by the previous owner the error messages for authorization of TELE AID emergency call and telediagnosis are to be activated via STAR diagnosis. An application is to be made for the TELE AID service for the subsequent owner as well as authorization.

TELE AID control unit replacement (applies not when vehicle owner changes)
The D2B telephone and TELE AID transmitter/receiver (A35/17) must be replaced, since an error in the TELE AID emergency call, TELE AID telediagnosis or on the telephone function is present. Before replacing the D2B telephone and TELE AID transmitter/ receiver (A35/17) check the previous TELE AID status (authorized/ not authorized).

Control unit replacement with authorized TELE AID
Perform the following steps:
1. Preprinted form 'Modification application for control unit replacement' should be filled out by the dealer and user and sent to the CAC.
2. Remove defective D2B telephone and TELE AID transmitter/ receiver (A35/17)
3. Remove TELE AID SIM card from D2B telephone and TELE AID transmitter/receiver (A35/17)
4. Install TELE AID SIM card into new D2B telephone and TELE AID transmitter/receiver (A35/17)
5. Install new D2B telephone and TELE AID transmitter/receiver (A35/17) into vehicle
6. Program new D2B telephone and TELE AID transmitter/ receiver (A35/17)for TELE AID
7. Authorize TELE AID (without new authorization TELE AID service is not possible with the new control unit).

Control unit replacement with non-authorized TELE AID
Perform the following steps:
1. Remove defective D2B telephone and TELE AID transmitter/ receiver (A35/17)
2. Install new D2B telephone and TELE AID transmitter/receiver (A35/17) into vehicle
3. Deactivate error messages for TELE AID emergency call and telediagnosis.

Replace TELE AID SIM card
TELE AID SIM card replacement with authorized TELE AID
1. Preprinted form 'Modification application for SIM card replacement' should be filled out by the dealer and user and sent to the CAC.
2. Deauthorization date for old and card authorization date for new card are filled out in the modification application.
3. Dealer sends application filled out to the CAC.
4. TELE AID is deauthorized at the specified deauthorization date with the old card
5. TELE AID is authorized at the specified deauthorization date with the new card

TELE AID SIM card replacement with authorized TELE AID
The SIM card installed in the D2B telephone and TELE AID transmitter/receiver (A35/17) is not used for TELE AID but for normal telephone calls. When replacing the card TELE AID related measures are not required.