D. Warranty/Repair Info for HHT Hardware (Tool Warranty)

Service Information provides one sample copy of the HHT Failure/Defect Report. This form must be completed when any HHT hardware component is returned for warranty or repair consideration.

Note:
This form is not orderable, please make additional copies as necessary.

ALL QUESTIONS or PROBLEMS concerning the HHT should be directed to your REGIONAL TECHNICAL COORDINATOR! This includes queries on actual values, modules, literature, loaners, etc.

The warranty period on all HHT items is for one (1) full year from date-of-purchase. Non-warranty repairs (accidental damage, misuse, etc.) will be repaired and charged accordingly.

Prior to returning any component of the HHT set, the complaint must be verified with your Regional Technical Coordinator.

Depending upon availability, a MBNA loaner unit can be provided to your dealership at the request of your Regional Technical Coordinator only.

Note:
Any returned components must reference the serial number of the HHT. For example, if a defective adapter cable is returned, it must include the serial number of the HHT it was sold with.

The defective/malfunctioning HHT hardware component (except the module), including a completed HHT Failure/Defect Report, should be returned to:

Mercedes-Benz of North America, Inc.
Test and Service Center
One Glenview Road
Montvale NJ 07645
Attn: HHT Tool Repair

The HHT can not be returned with other warranty return items, it must be securely packaged and returned separately, prepaid and insured.