Unable To Connect To Call Center

CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: UNABLE TO CONNECT TO CALL CENTER
- UNABLE TO CONNECT TO CALL CENTER

DESCRIPTION

This may occur when the intensity of telephone radio frequency was very weak, PRL updates are required, or the Safety Connect system has a malfunction and a DTC is set.

INSPECTION PROCEDURE

PROCEDURE

1. CHECK COMMUNICATION SERVICE CONDITION

(a) Move the vehicle.

(1) If the vehicle is outside the communication service area, move the vehicle to a communication service area, wait for a while and perform the operation again.

OK:

Same problem does not occur.

NG -- CHECK DTC

OK -- END

2. CHECK DTC

(a) Turn the engine switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the engine switch on (IG) and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Perform "HEALTH CHECK" and check for current DTCs Health Check.

Result:





B -- GO TO DIAGNOSTIC TROUBLE CODE CHART Safety Connect System
A -- Continue to next step.

3. CHECK PRL UPDATE

(a) Check for PRL update Programming and Relearning.

(b) Check if the same problem occurs again.

OK:

Same problem does not occur.

NG -- CHECK DCM OPERATION HISTORY

OK -- END

4. CHECK DCM OPERATION HISTORY

(a) Check "DCM OPERATION HISTORY" DCM Operation History.

Result:





HINT
If there was a communication problem in the past but the communications are working correctly now, it is possible that the source of the problem was temporary radio interference, or the vehicle may have been outside the service area.

B -- END
A -- Continue to next step.

5. REPLACE DCM (TELEMATICS TRANSCEIVER)

(a) Replace the DCM (Telematics Transceiver) Removal.

NOTICE:
* The engine switch must be off.
* Do not swap the DCM (Telematics Transceiver) with one from another vehicle.

NEXT -- PERFORM DCM ACTIVATION DCM Activation