Green and Red Indicators Do Not Come On When IG-On

CELLULAR COMMUNICATION: SAFETY CONNECT SYSTEM: GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON
- GREEN AND RED INDICATORS DO NOT COME ON WHEN IG-ON

DESCRIPTION

If the red and green indicators fail to illuminate after the engine switch on (IG), the vehicle does not recognize the DCM (Telematics Transceiver). The DCM (Telematics Transceiver) connectors may have been disconnected or the DCM (Telematics Transceiver) is malfunctioning.

INSPECTION PROCEDURE

PROCEDURE

1. HEALTH CHECK

(a) Turn the engine switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the engine switch on (IG) and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Perform "Health Check" using the Techstream and check that Telematics (Safety Connect) is listed on "Health Check Result" Health Check.

Result:





B -- PROCEED TO NEXT SUSPECTED AREA SHOWN IN PROBLEM SYMPTOMS TABLE Problem Symptoms Table
A -- Continue to next step.

2. CHECK DTC

(a) Turn the engine switch off.

(b) Connect the Techstream to the DLC3.

(c) Turn the engine switch on (IG) and wait for 10 seconds.

(d) Turn the Techstream on.

(e) Check current DTC and history DTCs Health Check.

Result:





B -- GO TO DIAGNOSTIC TROUBLE CODE CHART Safety Connect System

A -- CHECK FOR INTERMITTENT PROBLEMS How To Proceed With Troubleshooting