Troubleshooting

TROUBLESHOOTING (Docking portable type)

STEP 1:
Determine whether the complaint involves use in portable mode, mobile mode or both.

STEP 2:
Verify the complaint: If the problem is described as intermittent, attempt to reproduce the conditions during the problem. If the complaint can not be verified, do not change any components.

Note: If problem relates to static, no service or dropped calls, please see section on "CELLULAR SYSTEM PERFORMANCE".
Cellular System Performance

STEP 3:
Always suspect programming first, especially for recently installed and/or programmed phones. This includes both feature and NAM programming (see section entitled "Programming Check").
Symptom Related Diagnostic Procedures

STEP 4:
If the problem is determined to be in the hardware, refer to the flow diagrams listed by mode and complaint.

Note: If phone functions properly in portable mode, it is highly unlikely that the portable (handset) is the problem in mobile mode.

Note: If phone powers up "LOANER" in mobile mode, the transceiver is not a "Docking Portable" transceiver (possibly a mobile only transceiver) or the portable is not a "Docking Portable" unit.