Engine - Major Component Replacement
No.: P0L95-01 REVDate: 06/05/95
Subject:
MAJOR COMPONENT ASSEMBLY REPLACEMENT (ENGINE/CYLINDER HEAD REPLACEMENT) GUIDELINES - AMENDMENT TO WARRANTY POLICY NO. 5.4
This bulletin has been revised. Please discard the original version dated 02/15/95 and replace it with this reissue.
The following amends Lexus Warranty Policy No. 5.4 (Major Component Assembly Replacement) in the Lexus Warranty Policy and Procedures Manual regarding engine and cylinder head replacements performed under warranty.
Policy
Effective with March 15, 1995, repair dates, the following guidelines are to be used in determining which parts of the engine should be replaced or repaired. These guidelines will ensure that only damaged parts are replaced. Parts that are not damaged are to be reused during the repair. When performing engine repairs, the engine assembly should be replaced only if the cost of repairs would equal or exceed the cost of the assembly.
Listed are guidelines to determine which parts require replacement, based on the condition:
Additionally, because most engine repairs can be remedied using one of the above options, claims listing the replacement of the partial engine assembly (19000-#####) will be returned for correction. In those very unusual situations where a partial engine assembly is needed, DSPM authorization is required. Dealers enrolled in the Service Manager Authorization Program (SMAP) can not self-authorize the replacement of a partial engine assembly.
Claim Requirements
NOTE:
Dealers are reminded that the Lexus Warranty System limits the total claim amount to a maximum to $9,999. For assistance in submitting claims which exceed $9,999, please refer to Lexus Warranty Procedures Bulletin PR094-19.
Documentation Requirements
All documentation requirements, as outlined in Section 8 of the Lexus Warranty Policy and Procedures Manual, apply to engine repair claims.