Campaign - Keyless Entry Remote Fob Modification: Overview

NUMBER: S527
(ISSUE 5)

MODEL:
S-TYPE
X-TYPE
XJ

DATE: 27 MAY 2008

THIS SERVICE ACTION WILL EXPIRE ON 31 DEC 2008 ISSUE '5' CHANGES ARE LIMITED TO THE INCLUSION OF THE REVISED SAMPLE CUSTOMER LETTER.

SECTION: 501

SERVICE ACTION: Key Fob Modification





AFFECTED VEHICLE RANGE

CONDITION SUMMARY:

KEY FOB REMOTE CORRECTIVE MODIFICATION

Situation:

The remote control key fob fails to operate leading to customers using the mechanical key blade to lock/unlock the vehicle, and to turn off the alarm. The root cause has been identified as static build-up upon the microprocessor housing.

Action:

Customers will be notified by letter of the voluntary Service Action. Refer to the appended sample owner letter variants - the standard notification and the notification for dealers participating in the "Parts and Service Marketing Campaign Program 2006-0001." Dealers are to inspect the key fob part number and if indicated insert an anti-static foam pad into the affected key fobs following the workshop procedure in this bulletin.

Should the customer present a key fob that has FAILED, the fob is to be replaced but ONLY if the fob has already failed.

Operational key fobs eligible for repair after the part number inspection must have the antistatic foam pad installed as the ONLY REMEDY under this Service Action.

NOTE:
This service action covers the two fobs originally supplied with the vehicle. Should the customer present any additional key fobs, complete the same inspection and update if indicated. Claims should be handled through normal parts warranty.

When confirming a booking for this Service Action:

^ Make the customer aware that ALL remote key fobs are required to satisfactorily complete the campaign. This includes any additional fobs purchased by the owner - up to 3 additional fobs.

^ Ensure that all outstanding Field Service Actions are identified to ensure the correct parts are available and adequate workshop time is allocated for repairs to be completed at one visit.





PARTS

NOTE:
Replacement remote C2C 35283 does NOT REQUIRE the installation of a foam pad.





WARRANTY:

Warranty claims should be submitted quoting program code S527 together with the relevant option code. This will result in payment of the stated time and payment for the parts included. As option codes are used, there is no requirement to enter part numbers or SROs. These are repeated here for information only.

The options that allow for the drive in/drive out allowance can only be claimed if the vehicle is brought into the workshop for this Service Action alone to be undertaken.

This Service Action is valid for a limited time only. Repairs must be complete and warranty claims accepted for payment prior to the 31 December 2008 expiration date.

REPAIR PROCEDURE

INSPECT KEY FOB PART NUMBER





1. Remove the back section of the remote control key fobs using a suitable thin screwdriver. (Figure 1)





2. Check for the part number '1X43 15K601 AJ' located on the key fobs. (Figure 2)

3. If the part number is 1X43 15K601 AJ, no further action is necessary, re-assemble the key fob.

4. If the part number is NOT 1X43 15K601 AJ, perform the "Install Insulating Foam Pad" section below on affected fobs.

INSTALL INSULATING FOAM PAD

CAUTION:
Cleanliness is required at all times when carrying out the following workshop procedure.

1. Install the foam pad in each remote to be updated as follows:





^ Open the remote control key fob using a suitable thin screwdriver. (Figure 3)





^ Place the open halves of the remote control key fob on a clean dry surface. (Figure 4)





^ Insert the new foam pad into the remote control key fob where the buttons are situated. (Figure 5)

CAUTION:
Failure to locate the foam pad correctly can result in loss of functionality of the remote control key fob.

^ Carefully assemble the remote control key fob ensuring that the foam pad remains located at all times.

NOTE:
This service action applies to the two fobs originally supplied. Customer purchased key fobs should be handled through normal parts warranty.

2. If required, carry out step 1 to the second remote control key fob and any owner-purchased key fobs.

3. Check operation of the remote control key fobs.

NOTE:
If only the foam pad is installed in remotes then no programming is required. If any remote is replaced then all other remotes must be programmed.

4. If a new alarm remote is required, refer to GTR Workshop Manual, section: Remote Transmitter Programming, 501-14 and re-program the new remote control key fob(s).