Campaign - S835 Wheels/Tires Cosmetic Damage
204-S835DATE: 11/01
XK
MODEL:
1997 MY-ON XK Range
VIN:
see text
Pirelli 20-inch Tire - Exchange Program - Service Action S835
XK -2001 MY factory-equipped with Detroit wheels - VIN range to A17884
XK -2001 MY factory-equipped with Paris wheels - VIN range to A18372
Any vehicle dealer-equipped with 20-inch R-Performance wheels
Issue:
Following evaluation of Jaguar's fleet of XK vehicles, it has been noticed that a large proportion of those equipped with 20-inch wheels and tires have evidence of some cosmetic damage to either wheel, tire, or both.
As part of our development program, Pirelli has released a new tire for vehicles equipped with 20-inch wheels. These new tires incorporate several enhancements including an additional external protection band that improves resistance to minor impact damage. Another feature of the new tire is that it is of a mono-ply construction that differs from the previous tire.
Pirelli does not recommend the mixing of the old and new versions of these tires on the same vehicle.
Stocks of the old tire have almost been exhausted and superseded to the new tire. Therefore, in the event of damage being present, or a puncture for example, the customer would be required to purchase a complete vehicle set of tires.
Action:
Customer Relationship Center representatives will be contacting operators of the vehicles and asking them to contact local dealer and arrange for the installation of new tires. At that time, the dealer will apply a new tire pressure label to the underside of the console lid and place stickers in the Quick Guide and the Vehicle Care Handbook.
If the vehicle arrives at the dealership before notification, please arrange the exchange of all four old specific tires to the later specification on a free of charge basis, using the Pirelli exchange program detailed in this bulletin. This will avoid the customer having any inconvenience in in the event of damaging his tires in any way.
If there is evidence damage to the wheels, refer the customer to the wheel exchange program currently in operation that provides favorable rates for replacing damaged wheels. Refer to USA Parts Information Bulletin A-05, dated 2/01 (USA dealers only).
Note:
All four tires on the vehicle must be changed. New specification tires must be mounted in vehicle sets. Tires cannot be mixed even in axle sets.
The specification of the tire is identified on the sidewall as shown.
The new Pirelli 20-inch tires will be made available from Pirelli, on a free of charge basis. Pirelli will supply 4 tires,
Contact
USA/Canada:
Scott Fernandes
1-615-325-0085
1-615-325-0660 (Admin)
1-615-325-8822 (fax)
Follow the Tire Ordering Process flowchart shown. The latest specification tires will be delivered to you, or your chosen tire installation specialist as soon as possible after notification.
Retain the old specification tires for collection by Pirelli. Complete a Pirelli return label, supplied with the new specification tires by Pirelli, for each old specification tire. Notify Pirelli when the old specification tires are available for collection.
Note:
Under no circumstances are the removed tires to be mounted on any vehicle for any purpose. The tires must be made available for collection by Pirelli or its authorizing agents.
RECOMMENDED TIRE PRESSURE
The tire pressure label is located on the underside of the center console lid (Illustration 1).
Replace the label should be with part number MJE 7750CA (which will be supplied by Pirelli). Tire pressure for the new specification tires, for all speed and load conditions are:
Front tires - 32 psi (2.2 Bar)
Rear tires - 30 psi (2.0 Bar)
CUSTOMER LITERATURE
To ensure tire pressure references in owner literature information are correct, make the following modifications:
Two (2) overlay stickers will be supplied with the tire shipment. Place the short sticker over the "Maximum comfort" area of the Quick Guide. Place the long sticker over the "Maximum Comfort" and "Normal Pressure" area on page 6-7 of the Vehicle Care Handbook.
FOR AFTER MARKET VEHICLES
On vehicles equipped with Detroit or Parts wheels as an after sales option exchange the old specification tires for the new specification tires as part of this Service Action. The owner notification process is the same as for vehicles that were factory-equipped with 20-inch wheels.
PARTS INFORMATION
All latest specification tires are supplied on a free of charge basis. All removed tires must be returned to Pirelli together with a copy of the vehicle repair order.
NOTE TO PARTS MANAGERS
Ensure that any 20 inch wheel/tire kit in your inventory include only tires with the latest J specification time.
NOTE TO SALES MANAGERS
Please ensure that any new or pre-owned vehicles in your inventory are equipped with the latest J specification tires.
Warranty Information:
NOTE:
Always perform a DCS claim search first to determine whether this service action has been performed on this vehicle. The warranty selection under the vehicle inquiry will give a listing of all claims against the vehicle. If S835 appears in the fault code field, do not perform this service action.
CLAIM SUBMISSION PROCEDURE:
Warranty summary codes have been assigned to this service action in order to simplify claim submission. The dealership will be reimbursed the parts and labor time allowance as indicated.
DCS DEALERS
Submit claims using the appropriate summary code for the vehicle model and work performed.
Follow standard campaign submission procedures.
NON-DCS DEALERS
Submit claims on the Recall Campaign Summary form W-25. Enter the appropriate summary code for the vehicle model and work performed in the Repair Code column. Do not use the W-1 warranty claim form.