Campaign S484 - Instrument Pack CAN Assembly: Overview

413-S484

DATE 08/00
Amended 12/01

V8 XJ Series/XK

MODEL
2000 MY XK Range
2000 MY V8 XJ Series

VIN
A00116-A05322
F00103-F09691

Instrument Pack Assembly - CAN Failure - Service Action S484 Remove and destroy Bulletin 413-S484, dated 08/00. Replace with this Bulletin.

Revisions are updated information is shown by asterisks.

*Note:
This Service Action has been reissued to stress the need to install a new backplate in every case except when the instrument pack is replaced.*

Issue:

Some vehicles within the above VIN range may display multiple electrical circuit malfunctions such as:

^ Multiple warning lights

^ No messages displayed on the message center

^ All or some gauges go to zero

^ Gear selector will not come out of the park position

^ No A/C operation.

The cause of this has been identified as a Controller Area Network (CAN) failure in the instrument pack caused by a short to ground. This is due to a combination of pressure from the instrument pack back plate and possible migration of solder on certain printed circuit board contacts.

Action:

Check and rework all vehicles in dealer stock or undergoing PDI, within the above VIN range for possible signs of solder migration. Vehicles already released to customers should be inspected at the next dealer visit.

Do NOT replace the instrument pack unless the vehicle shows ALL of the above symptoms of electrical circuit malfunction.

The correct part number for the replacement pack is detailed on the VCATS label located in the luggage compartment.

To prevent possible duplication of corrective action, once the necessary action required has been completed, print the service action number (S484) on the VCATS using a suitable waterproof pen.

*Note:
All vehicles within the above VIN range that do not require replacement of the instrument pack, must receive a new backplate for the existing instrument pack. Failure to comply may result in future warranty claims being debited.





ANTI STATIC MATS





Parts Information

Note:
Verify instrument pack part no. by checking VCATS label. If the installation of an Instrument Pack is required, note the following:

e|�:

^ Make a copy of the Odometer Disclosure Statement.

^ USA dealers: Fill out the Odometer Disclosure Statement completely and fax it with the repair order to the JNA Parts Department (201-818-9816).

^ Canada dealers: Contact the Jaguar Canada Parts Department (905) 792-9400 ext. 248. Do not order the instrument pack directly from the Bramalea warehouse. This will be carried out on your behalf prior to shipment to the US for metrage programming. MPH instrument packs will not be supplied for Canadian market vehicles.




















Warranty Information

NOTE:
Always perform a DCS claim search first to determine whether this service action has been performed on this vehicle. The warranty selection under the vehicle inquiry will give a listing of all claims against the vehicle. If S484 appears in the fault code field, do not perform this service action.

CLAIM SUBMISSION PROCEDURE:

Warranty summary codes have been assigned to this service action in order to simplify claim submission. The dealership will be reimbursed the parts and labor time allowance as indicated.

DCS DEALERS

Submit claims using the appropriate summary code for the vehicle model and work performed. Follow standard campaign submission procedures.

NON-DCS DEALERS

Submit claims on the Recall Campaign Summary form W-25. Enter the appropriate summary code for the vehicle model and work performed in the Repair Code column. Do not use the W-1 warranty claim form.