A/T - Defective, Requires Replacement: Overview
V8 XJ Series/XK8DATE
12/98
307-08
MODEL
1999 MY XK8 Range
1999 MY V8 XJ (NA) Series
VIN Refer to VIN list
ZF 5HP24 - Replace Transmission -
Service Action S476
Issue:
All 1999 MY vehicles listed in this bulletin are equipped with a ZF 5HP24 transmission which may have been manufactured with a component that may fail early in the life of the vehicle. The potential modes of failure are:
^ abnormal and excessive noise when pulling away from rest in 1st gear
^ loss of Reverse drive
^ temporary loss of forward drive, after which:
^ the transmission will default to "limp home" mode with forward drive only.
Note that only the vehicles listed can receive this service action.
All transmissions held in stock or recently supplied via Jaguar Parts Operations are known to be good. The 1999 XJR model IS NOT affected by this Service Action.
Action:
As a precaution, replace the transmission in all vehicles listed in this bulletin. In the case of unsold vehicles, the transmission should be replaced before the vehicle is handed over to the customer. In the case of vehicles already in service, the transmission should be replaced at the first opportunity, or in the event of any customer concern being raised. Use the fax form to report the transmission serial numbers to Jaguar Cars.
BOLTS, DRIVE PLATE TO TORQUE CONVERTER
Always replace the drive plate to torque converter bolts.
SELECTOR LEVER - CORRECT OPERATION
Correct adjustment of the selector cable may be verified by checking that the appropriate positions on the "J" gate illumination module are correctly illuminated when the lever is adjacent to that position.
OIL LEVEL CHECKING
The correct quantity of oil has been supplied prefilled in the transmission and it should not require adjustment. If it is necessary to recheck the level due to spillage, or after cooler line and radiator cooler flushing, follow JTIS 5 procedure, Section 307-1A, SRO 44-20-02.
Note that as with all current Jaguar automatic transmissions the level is checked with the engine running.
VEHICLES REQUIRING TRANSMISSION REPLACEMENT S476
Parts Information:
All necessary parts including the transmission will be shipped to your dealer automatically based on the VIN list.
Note:
Transmissions will be supplied overfilled. to compensate for the small loss of oil when the cooler pipes are disconnected and reconnected. No oil will normally be required for unsold vehicles in stock.
For vehicles which have already been run in service, 1 liter of oil is required to flush the oil cooler and connecting pipes.
RETURN OF REMOVED TRANSMISSIONS:
For this service action, return all removed transmissions, complete with torque converters, to ZF USA as soon as possible, reusing the packaging in which the new units were supplied. You will receive Fed Ex labels for each unit supplied to your dealership. If you require additional Fed Ex labels, please contact United International Freight at (908) 851-0441. Ensure that the procedures below are followed before returning the transmission.
^ Torque converters should not be removed from the transmissions. Ensure that the torque converter retaining strap is transferred over to the removed unit.
^ Drain all oil before repacking for transit. Remove the drain plug from the sump pan, drain the oil and reinstall and tighten the drain plug.
^ Transfer all shipping plugs from the new unit to the removed unit.
All removed gaskets and seals along with all drained transmission oil should be discarded.
Warranty Information
NOTE:
Always perform a DCS claim search first to determine whether this service action has been performed on this vehicle. The warranty selection under the vehicle inquiry will give a listing of all claims against the vehicle. If S476 appears in the fault code field. do not perform this service action.
CLAIM SUBMISSION PROCEDURE:
Warranty summary codes have been assigned to this service action in order to simplify claim submission. The dealership will be reimbursed the parts and labor time allowance as indicated.
DCS DEALERS
Submit claims using the appropriate summary code for the vehicle model and work performed. Follow standard campaign submission procedures.
NON-DCS DEALERS
Submit claims on the Recall Campaign Summary form W-25. Enter the appropriate summary code for the vehicle model and work performed in the Repair Code column. Do not use the W-1 warranty claim form.