Owner Letter

DEAR ISUZU RODEO OR PICKUP OWNER:

Through our continuing effort to assure maximum customer satisfaction with our product, American Isuzu Motors Inc. (AIMI) has determined that a condition may exist regarding the Isuzu brush/grille guard accessory on 1994-96 Rodeo and 1994 Pickup vehicles.

WHAT IS THE CONDITION?

The brush/grille guard front bumper mounting may become loose due to vibration, causing the mounting bolts to separate from the front bumper. If this occurs while the vehicle is in motion, the entire brush/grille guard could gradually tilt forward.

WHAT WE WILL DO

To eliminate this condition, your Isuzu dealer will install a grille guard bumper reinforcement kit. This service will be performed for you at no charge.

WHAT YOU SHOULD DO

Please contact your Isuzu dealer for a service date. Your dealer will need a few days notice and the Vehicle Identification Number (VIN), as shown in the top left-hand corner of this letter, to coordinate parts delivery and service schedules. Presentation of this letter to your dealer will assist in making the necessary correction in the shortest possible time. Ask your dealer if you wish to know how much time will be needed to schedule, process, and repair your vehicle. Your dealer can refer to Campaign Bulletin SB96-13-L002. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

Your Isuzu dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If you believe that the condition has not been or cannot be remedied without charge within a reasonable time, you may contact the National Customer Relations Office, American Isuzu Motors Inc., P.O. Box 995, Whittier, CA, 90608-0995, or call the Isuzu Care Team Line at 1-800-643-4070.

Because of our desire to assure trouble-free operation of your Isuzu vehicle, we appreciate your cooperation in having this correction completed as soon as possible. We apologize for any inconvenience this may have caused and welcome any comments or suggestions regarding the completion of this repair.

Thank you for your prompt attention to this matter, thus affording us the opportunity to be of service to a valued Isuzu customer.