Audio - Sirius(R)/XM(R) Weather/Traffic Activation Procedure
Classification: EL12-043AReference: ITB12-041A
Date: October 25, 2012
SIRIUSXM SATELLITE RADIO / WEATHER / TRAFFIC ACTIVATION
This bulletin has been amended to revise the Service Information.
Please discard all previous versions.
APPLIED VEHICLES: 2011-2013 Infiniti vehicles
SERVICE INFORMATION
If a customer would like to activate a subscription for any of the following services:
^ SiriusXM satellite radio
^ NavTraffic
^ NavWeather
1. Review the Service Availability chart on page 2 to confirm the vehicle is properly equipped for the service.
2. If properly equipped, perform the Satellite Radio / Weather / Traffic Activation procedure.
OR
If a radio is replaced for any reason, and a customer has an active subscription to any of the above services:
1. Contact SiriusXM Dealer Support toll-free at 1-800-852-9696 to update the subscription information.
The new SiriusXM Radio ID (see steps 1-4below under "Satellite Radio/Weather/Traffic Avtivation"), VIN, and customer name will be requested during the call.
2. Perform the Satellite Radio / Weather / Traffic Activation procedure.
OR
If a customer claims to have an active subscription to any of the above services, AND any portion of the subscribed service is not operating:
1. Contact SiriusXM Dealer Support toll-free at 1-800-852-9696 to confirm the subscription(s) is active.
2. If the subscription(s) is confirmed, perform the Satellite Radio / Weather / Traffic Activation procedure.
NOTE:
Before attempting to activate a subscription for satellite radio NavTraffic, or NavWeather, review the service availability chart below to confirm the vehicle is properly equipped for the service.
Service Availability
NOTE:
All vehicles are factory activated, which means they will arrive on your lot fully functional. The demo service will automatically convert to a consumer account with a three-month trial via the Retail Delivery Record process. Therefore, if the vehicle was properly factory activated or refreshed upon receipt, there is NO FURTHER ACTION REQUIRED of the sales consultant to activate satellite radio / NavTraffic / NavWeather (as applicable) for the customer.
Satellite Radio / Weather / Traffic Activation
1. Park the vehicle outside.
2. Turn ON the engine.
3. Turn ON the radio and tune to channel "O" on the SiriusXM source.
4. Write down the 8-digit SiriusXM Radio ID displayed on the screen.
5. Tune to channel "1" on the SiriusXM source and leave ON the radio.
6. If activating/refreshing NavTraffic and/or NavWeather, press the INFO button and select Traffic Info or Weather Info to display the respective screen.
7. Activate/refresh service at www.siriusxm.com/refresh or by calling SiriusXM Dealer Support toll-free at 1-800-852-9696.
8. The service should be activated/refreshed within 30 minutes.
^ For satelllite radio - Audio will broadcast when tuned to channels other than "1".
^ For satellite traffic and/or weather - Traffic/weather information will display on the Traffic Info/Weather Info screen.
9. Turn OFF the engine.
10. Wait 5 minutes.
NOTE:
Do not disconnect the battery or pull any fuses during this time.
11. Turn ON the engine.
12. Re-check that the activated/refreshed service is operational.
For additional information or assistance, go to www.siriusxmdealer.com