Cell Phone - Poor Bluetooth(R) Sound Quality: Overview

Classification: EL11-016

Reference: ITB11-038

Date: June 23, 2011

2011-2012 M; BLUETOOTH(R) PHONE SOUND QUALITY

APPLIED VEHICLE: 2011-2012 M (Y51)

APPLIED VIN AND DATE:
Vehicles built before: JN1(*)Y1A(**)CM 910239/ 08-Feb-2011

IF YOU CONFIRM

The customer describes the following:

When using the Bluetooth(R) hands free phone system the person on the other end of the call tells me that I am hard to understand such as:

^ Voice quality is not clear or is garbled

^ Sounds like you are under water

^ Sounds like you are in a tunnel

^ Voice cannot be understood

^ Voice is choppy and cuts out

ACTIONS

1. Reprogram the Multi-AV system.

^ You must follow all of the steps in the Service Procedure to properly reprogram the Multi-AV system.

2. Replace the system microphone with the one from the Parts Information section of this bulletin.





PARTS INFORMATION





CLAIMS INFORMATION

IMPORTANT:
The purpose of ACTIONS (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair.