Procedure

PROCEDURE

a. Verify and duplicate the customers concern if possible. If duplication is not possible, please gather as much information about the incident as possible from the service advisor/writer or customer.

b. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a connected device is present during the concern. Please gather model and software version information if possible.

c. Perform ITB09-035 for any Bluetooth concerns and ITB11-059 for any iPod / iPhone music play through USB concerns.

d. After gathering preliminary information of the concern, please call TECH LINE. After a diagnosis of the concern has been performed, and the technician and TECH LINE agree that the unit should be replaced, the dealer can order the part.

e. TECH LINE will confirm with Clarion that the diagnosis has occurred.

f. After the order is confirmed with Clarion, an order/shipping confirmation fax will be sent to the dealer.

g. Before an order is placed, the technician/dealer will need to provide TECH LINE with the following information from the incident unit: