Cellular Phone - Poor Hands-Free Phone Sound Quality: Overview

Classification: EL12-064B

Reference: ITB12-062B

Date: October 25, 2012

WITHOUT NAVIGATION SYSTEM HANDS-FREE PHONE POOR SOUND QUALITY

This bulletin has been amended. Changes have been made throughout to accommodate the addition of G25, G37, and JX35 vehicles. Please discard previous versions of this bulletin.





APPLIED VEHICLES

IF YOU CONFIRM

The customer reports (or has previously reported) that people on the other end of a phone call cannot hear them.

Customer report may include:

^ Voice is choppy or cuts out.

^ Voice sounds distant.

^ Voice sounds as if speaking through a tunnel.

^ Voice sounds like it is under water.

ACTION

1. Replace the TEL Adaptor Unit / Bluetooth Control Unit.

2. Replace the microphone and map lamp finisher.

IMPORTANT:
The purpose of "ACTION" (above) is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair.





PARTS INFORMATION





CLAIMS INFORMATION