Navigation/Bluetooth(R) - Voice Recognition Issues
Classification: EL10-042BReference: ITB10-066B
Date: April 20, 2011
NAVIGATION / BLUETOOTH / VOICE RECOGNITION FUNCTION ISSUES
This bulletin has been amended. Several items throughout the bulletin have been revised. Please discard all previous versions.
APPLIED VEHICLES:
2010-2011 EX35 (J50) - with Navigation
2010-2011 FX35/FX50 (S51) - with Navigation
2010-2011 G37 Coupe Convertible Sedan (C/H/V36) - with Navigation
2011 M37/M56 (Y51) - with Navigation
2011 QX56 (Z62) - with Navigation
APPLIED DATES:
Vehicles built before May 1, 2011
IF YOU CONFIRM
One or more of the following is occurring on an Applied Vehicle:
^ Audio streaming via Bluetooth is "choppy" or "clipped".
^ "Calculating Route" takes an extended period of time (2-5 minutes) to complete.
^ "Could not find a route" displays when attempting to calculate a route.
^ Voice Recognition sequence takes too many steps.
^ Voice Recognition has difficulty recognizing voicetags.
^ The Navigation system reboots.
^ XM NavTraffic is slow to report.
^ "Handset Phonebook" access is slow.
^ When a hands-free call via Bluetooth is in progress and another call comes in ("all waiting") there is no function available to answer the incoming call.
NOTE:
The original specification for 2010 and some 2011 Applied Vehicles did not include the call waiting feature. To ensure a high level of customer satisfaction Nissan has enhanced the Infotainment system in many 2011 Applied Vehicles to add the call waiting feature. Nissan is making available this same enhancement for all Applied Vehicles by offering the call waiting feature as part of the Reprogramming Software DVD update listed in the Parts Information section.
^ Caller ID is not available when a hands-free call via Bluetooth is in progress and another call comes in.
IMPORTANT:
The purpose of "ACTION" is to give you a quick idea of the work you will be performing. You MUST closely follow the entire Service Procedure as it contains information that is essential to successfully completing this repair.
ACTION
1. Perform steps 1-6 of Confirm Navigation Program Version in the Service Procedure to verify whether or not this bulletin applies.
2. If this bulletin applies, load the Reprogramming Software DVD referenced in the Parts Information section.
PARTS INFORMATION
^ Each dealer has been mailed one NTB10-125b/ITB10-066b Reprogramming Software DVD free of charge from Clarion.
^ Should you require an additional NTB10-125b/ITB10-066b Reprogramming Software DVD due to loss or damage it can be ordered free of charge by contacting Clarion toll free at 1-800-347-8933.
^ Discard the previous version of this Reprogramming Software DVD (NTB10-125/ITB10-066).
CLAIMS INFORMATION
SERVICE PROCEDURE
NOTE:
This procedure will take 10-15 minutes with the ignition ON. Before starting make sure to attach a battery charger to the vehicle battery and set it to a low charge rate (trickle charge).
Confirm Navigation Program Version
1. Set the parking brake.
2. Turn the ignition ON and keep the transmission in Park or Neutral.
^ The Navigation start-up screen should display.
^ If the Navigation start-up screen is not displayed: turn the ignition OFF, wait 10 seconds and then turn the ignition ON again.
3. Wait more than 1 minute.
4. Press the "INFO" button on the switch panel.
5. Select Navigation Version on the display screen.
NOTE:
On some vehicles you will first need to select Others to find Navigation Version.
6. Check the Program Version.
If the Program Version is:
^ X1U62024 or lower
OR
^ X1U72001
....continue with Step 7 below.
If the Program Version is:
^ X1U62025 or higher - except X1U72001
....this bulletin does not apply. Refer to ASIST for further diagnostic information.
7. Check the Map Version.
^ If the Map Version is not 09.10 MAP No. 1 continue with the next section of the Service Procedure ("Load Reprogramming Software DVD").
^ If the Map Version is 09.10 MAP No. 1 first perform the procedure in ITB10-031. Once complete continue with the next section of the Service Procedure ("Load Reprogramming Software DVD").
Load Reprogramming Software DVD
1. Make sure there is not a disc in the in-dash CD/DVD player.
2. Insert the Reprogramming Software DVD into the in-dash CD/DVD player slot.
IMPORTANT:
Once reprogramming has started:
^ Do not eject the DVD while it is loading.
^ Do not change the ignition position until the DVD has been loaded.
3. Wait for the program to load (a progress bar will display).
4. When the program has finished loading:
^ The Reprogramming Software DVD will automatically eject.
^ "Program loading is completed" will display.
5. The Navigation system will automatically restart.
6. Make sure the new program has loaded.
a. Press the "INFO" button on the switch panel.
b. Select Navigation Version on the display screen.
c. The Program Version should be X1U62025.
^ If the Program Version is not X1U62025 perform the Load Reprogramming Software DVD procedure again.
7. The procedure is complete. Turn OFF the ignition.