Canada - Body Fog/Haze In Paint

GROUP
PAINT

NO.
00-99-001

DATE
JANUARY 7/00

MODEL
ALL

SUBJECT
FOG/HAZE IN PAINT (FIELD FIX)

Due to the overwhelming feedback to the procedure that successfully removes "white fog" or a "hazy stain" in a vehicle's exterior paint, we are reissuing this TSB for those that may have misplaced their original bulletin (TSB 99-99-001, Fog/Haze In Paint (Field Fix), January 15, 1999.)

This bulletin is issued to inform you of a repair procedure to correct a white foggy or hazy stain in a painted surface on a new vehicle. Better explained as condensation that is trapped between the clear coat and the painted surface, this condition will most often coincide with an air pocket in the Rapguard.

Should you receive a vehicle with this condition, follow the procedure exactly as described below For this procedure you will need the following:

^ 120 volt 250 watt infrared heat lamp and stand

^ electrical extension cord

^ well lit work area

Procedure

1. Ensure the vehicle's exterior is completely clean and dry.

2. The vehicle's exterior skin" temperature must be at room temperature (between 15 22°C).

3. Position the infrared heat lamp 10 cm (+/- 5 mm) from the affected paint surface.

4. Concentrate the beam for a maximum of 3 minutes on a particular surface Do not move the lamp during this time.

Note:
If the affected area is small and/or on a dark colour, the stain may evaporate very quickly.

5. Relocate the beam concentration to any adjacent area (where applicable) and repeat steps 1-4.

Important:
Be sure to read and fully understand the contents of this procedure and all notes and cautions on the next page prior to performing this repair.

CAUTIONS

1. Do not exceed the 3 minute maximum time limit for infrared lamp concentration on any painted surface. The clear coat and paint may become too soft and result in permanent hazing or damage to the affected area.

2. Do not wipe or touch the affected surface at any time during this procedure. You could transfer contaminants and mark the clear coat.

NOTES

1. Metallic paints tend to require repeat applications of this procedure to successfully remove a stain. Please ensure all Dealership technicians understand they must not exceed the 3 minute maximum time limit.

2. You must wait until the vehicles skin temperature returns to room temperature (15 - 22° C) before repeating this procedure.

3. A heat gun can be substituted if a infrared heat lamp is not available. But, keep in mind that it is very important that excessive heat is not applied to a painted surface as permanent paint damage may result.

WARRANTY INFORMATION

The above claims must be submitted using "TT" (straight time) operation codes indicating the affected component or panel as the Original Failed Part (OFP) number (may require DPSM PWA) For example: Door panel - 76003-xxxxx would claim 76003RTT.

Please note:
As per policy TT claims must have separate punch times on the R.O., along with the technicians description to substantiate the time claimed.

Complete TT claim procedures are outlined in the Service Policy Manual under section 6, Warranty Procedures.