Diagnosis Procedure

1. The Service Advisor opens a Repair Order (R.O.) documenting the customer's detailed comments. A road test by a technician or Service Advisor may be necessary to verify the customer's description.

2. The Service Advisor carefully completes the top section of the ATM Diagnosis Worksheet.

3. The ATM Diagnosis Worksheet (P/N NP150-07006) and shop copy of the R.O. are dispatched to the technician. (The remaining copies of the R.O. can be broken out and distributed according to established dealership procedures.)

4. The technician follows the Diagnostic Flow Chart on the back of the Worksheet to help complete the diagnosis of the ATM and to make a repair/replace decision.

5. If it is determined that a remanufactured unit must be ordered and installed, the technician must obtain the Service Manager's approval and signature on the Worksheet.

6. The technician sends both the Worksheet and the R.O. to the Parts Department.

7. The Parts Department orders a remanufactured ATM from the facing PDC and retains the R.O. and Worksheet, filed by R.O. number.

8. The Parts Department receives a remanufactured ATM, shipped prepaid in a reusable box, and provides the ATM to the technician.

NOTE:
Retain the reusable box and use to return the removed ATM and torque converter to the remanufacturing center.

A complete package of forms is included with each remanufactured ATM unit as shown below:

^ Core Return Checklist

^ Pre-addressed shipping label

^ Bill of Lading

9. The Parts Department completes all required fields of information on the Core Return Checklist. Failure to do so will result in a debit.

10. The technician completely drains all fluids and removes the ATM and torque converter from the vehicle.

NOTE:
Do not disassemble any part of the ATM.

11. Flush the transaxle oil cooler and hoses using Hyundai Transmission Cooler Flush (P/N 00235-18100). Follow instructions in TSB # 98-40-004.

12. Install the remanufactured ATM according to the appropriate shop manual. Fill the ATM to the specified level with Genuine Hyundai SPII (P/N 00230-18000) or SPIII (P/N 00230-11000).

13. Secure the removed torque converter to the removed ATM using the torque converter retaining strap and bolts removed from the remanufactured ATM.

14. Install all plugs removed from the remanufactured ATM onto the removed ATM before packaging to prevent residual fluid from leaking.

15. Place the top copy of the and ATM Diagnosis Worksheet and the top copy of the Core Return Checklist in the plastic bag provided with the remanufactured ATM and close the envelope securely. Ensure both forms are completely filled out.

NOTE:
Failure to properly complete and/or return the designated Core Return Checklist and ATM Diagnosis Worksheet will result in a $50.00 reduction of the core credit and/or chargeback of your warranty claim.

16. Place the removed ATM into the shipping container provided with the remanufactured ATM. Secure the lid with the retaining straps.

17. Attach the address label provided with the remanufactured ATM and ship the removed ATM with the ATM Diagnosis Worksheet and Core Return Checklist.

NOTE:
Freight charges are paid by HMA for returning the removed ATM to the remanufacturing center, if the enclosed bill of lading is used and the ATM is shipped via HMA approved carriers. DO NOT SUBMIT A WARRANTY CLAIM FOR THESE CHARGES.

18. Retain the bottom copy of the Core Return Checklist in the dealership's Parts Department, filed by the repair order number indicated in the top right hand corner of the checklist.

19. Retain the canary copy of the ATM Diagnosis Worksheet together with the shop copy of the R.O. in the dealership's VIN service files. The dealership must record the removed and remanufactured ATM serial numbers on the shop copy of the R.O.

20. The remanufacturing center receives the removed ATM, Core Return Checklist and ATM Diagnosis Worksheet.

21. The remanufacturing center checks the documents and sends the forms to HMA.

22. The dealer is reimbursed for the core ATM.

NOTE:
Second and subsequent ATM reman replacements on the same VIN will require Tech Line (800/325-6604) approval/authorization prior to the repair and DPSM approval/authorization for claim payment.

NOTE:
If an incorrect transaxle has been ordered and not installed or damaged, you may return it to the PDC through DCS using the new 45-day BC Return Program.

If an incorrect transaxle has been installed or damaged, it must be returned to the remanufacturer. Please write "ordered in error" or "damaged" in the space for the old ATM serial number on the "Core Return Checklist".

NOTE:
HMA may deny/chargeback all portions of ATM claims and/or core credits on remanufactured units if:

^ Cooler not properly flushed~ causing damage to the remanufactured ATM to fail

^ Remanufactured ATM damaged due to:

^ Improper handling

^ Improper installation/removal

^ Improper packaging

^ No trouble found/incorrect diagnosis

^ Comeback repair/incorrect diagnosis

^ Incomplete or missing Core Return Checklist and/or ATM Diagnosis Worksheet

NOTE:
Dealers must contact their facing PDC regarding lost packaging and paperwork.

NOTE:
Dealer Parts Department accepts full responsibility for ensuring that transaxles sold over the counter:

^ Have an ATM Diagnosis Worksheet that is completely and accurately filled out

^ The ATM oil cooler is flushed to HMA specifications using Hyundai Transmission Cooler Flush (P/N 00235-18100)

^ Genuine Hyundai transmission fluid SPII (P/N 00230-18000) or SPIII (P/N 00230-11000) is used to refill the ATM.