Campaign - EBCM Reprogramming (Export Vehicles Only): Overview
# 07348: Customer Satisfaction - HUMMER H3G ECBM Programming (Export)(Apr 2, 2008)
Subject:
07348 -- HUMMER H3G ECBM Programming
Models:
H3G MY08
H3G MY07
Condition
When driving at approximately 60 Km/h and swaying the vehicle abruptly from side to side as if avoiding an obstacle, the stability control light illuminates and warns of a traction failure and logs DTC C-0550. When this occurs that stability control ramps down. This is re-activated at the next ignition cycle. No loss of normal braking is experienced.
Reprogramming of the Electronic Brake Control Module. (EBCM).
Vehicles Involved
Involved are certain 2007-08 model year HUMMER H3G built within the VIN breakpoints shown.
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
-- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Do not attempt to order the calibration number from GMSPO. The calibration numbers required for this service procedure are programmed into control modules via a Techline Tech 2(R) scan tool and TIS 2 WEB website with the following calibration updates:
2007/2008 HUMMER H3G: Use data version 12.5 for 2007 or later, available on TIS 2 Web 12/17/07; Calibration File Name = 24300635
If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Dealer Program Responsibility - All
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer