Recall - Potential Hood Louver Separation: Overview
SAFETYBulletin No.: 10088A
Date: June 14, 2010
Subject: 10088A - Hood Louver Separation
Models:
2006-2010 HUMMER H3
2009-2010 HUMMER H3T
Supercede:
The Parts Information section in this bulletin has been revised to provide information on obtaining the primer and adhesive needed to complete this recall. Please discard all copies of bulletin 10088, issued April 2010.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2006-2010 model year HUMMER H3 and 2009-2010 model year H3T vehicles. Some of these vehicles have a condition in which the integral clip-tabs on the hood louver may fracture, causing the hood louver to lose its retention mechanism. As the clip-tabs break, the hood louver may rattle against the hood and become loose. If this indicator is unnoticed, additional clips could fracture and the hood louver could detach from the vehicle. If the vehicle is being driven when this occurs, it could strike a following vehicle and cause injury and/or property damage.
Correction
Dealers are to apply an adhesive to the hood louver (hood air grille panel) to secure it to the hood.
Vehicles Involved
Involved are certain 2006-2010 model year HUMMER H3 and 2009-2010 model year H3T vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using GMVIS (dealers using WINS) or the Investigate Vehicle History link (dealers using GWM). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to US and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained locally. Do not order from General Motors Customer Care and Aftersales (GMCC&A). The 5404A - Beta Primer and U418 - Urethane Adhesive can be purchased from the following sources;
Dow Automotive
North America
800-309-0988 (toll free)
989-832-1465 (fax)
Europe 00-800-3-694-6367 (toll free)*
Finland: 990-3-694-6367 (toll free)
Italy: 800-783-825 (toll free)
32-3-450-2240 (toll call)
32-3-450-2815 (fax)
Asia 603-7958-3392 (toll call)
603-7958-5598 (fax)
* Toll free from Austria, Belgium, Denmark, France, Germany, Hungary, Ireland, Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom. All others use toll number.
Pittsburgh Glass Works (PGW)
If you currently have an account with PGW (not tied to the GMSPO account), call 888-774-2886 to order. If you do not have a PGW account, call 877-855-8100.
When ordering, please be sure to use the product descriptions noted below.
* Carefully follow the manufacturer's instructions for safety precautions, product application, and Materials Safety Data Sheet (MSDS).
Customer Reimbursement - For GM US
All customer requests for reimbursement of previously paid repairs for the recall condition will be handled by the Customer Assistance Center, not by dealers.
A General Motors Customer Reimbursement Procedure and Claim Form is included with the customer letter.
Important
(For GM US Only) Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement and the form.
Customer Reimbursement - For Canada and Export
Customer requests for reimbursement of previously paid repairs for the recall condition are to be submitted to the dealer by May 31, 2011.
All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.
When a customer requests reimbursement, they must provide the following:
- Proof of ownership at time of repair.
- Original paid receipt confirming the amount of repair expense(s) that were not reimbursed, a description of the repair, and the person or entity performing the repair.
Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS or GWM.
Important
Refer to the GM Service Policies and Procedures Manual, section 6.1.12, for specific procedures regarding customer reimbursement verification.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - For dealers using WINS, submit using normal labor code; for dealers using GWM - submit as Net Item under the repair labor code.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A Dealer net price for parts/supplies needed to perform the required repairs, not to exceed $25.40 USD, $25.43 CAD for standard hood grille; $25.60 USD, $25.63 CAD for chrome hood grille.
** Administrative allowance for sublet repair.
*** The amount identified in the "Net Item" column should represent the actual charge to repair the hood grille using a sublet repair establishment.
**** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer