Campaign - Audio-Navigation Unit Software Update
13-001March 14, 2013
Applies To:
2013 Accord - Check the iN VIN status for eligibility 2013 Crosstour - Check the iN VIN status for eligibility
Product Update: Audio and Audio-Navigation Unit Software Update (Supersedes 13-001, dated March 2, 2013, to revise the information marked by the black bars, or asterisks)
*REVISION SUMMARY
^ Under WARRANTY CLAIM INFORMATION, the flat rate time was changed.
^ Under REPAIR PROCEDURE, steps were changed.
^ A RECOVERY PROCEDURE for locked up units was added.*
BACKGROUND
There are several known audio and navigation system software bugs that are repaired by updating the software in the audio or the audio-navigation unit.
CUSTOMER NOTIFICATION
Owners of affected vehicles will receive a notification of this product update starting in March 2013. An example of the customer notification is included at the end of this service bulletin.
Before doing work on a vehicle, verify its eligibility by doing an iN VIN status inquiry.
CORRECTIVE ACTION
Update the audio or audio-navigation unit software with the USB device.
TOOL INFORMATION
Audio/Navigation USB Update Device:
T/N 07AAZ-T2GA100
WARRANTY CLAIM INFORMATION
REPAIR PROCEDURE
Vehicles with Navigation (with Touch Screen)
NOTE:
For vehicles without navigation (with touch screen) go to Vehicles Without Navigation (with Touch Screen).
1. Connect a battery charger, or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Press the engine start/stop button to select the vehicle ON mode.
3. Wait for the navigation system to finish booting up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
* NOTE:
The ignition must remain ON during the entire update procedure. If the ignition is turned OFF, the engine is started, or the USB update device is removed at any time during the update process, the audio-navigation unit will be locked up and you will need to use the RECOVERY PROCESS.*
Accord
Crosstour
4. Both screens will shut off for about 10 seconds and reboot with the notification below flashing on the navigation screen.
5. The software update will begin. A Notification screen loading bar will display on both screens.
NOTE:
The engine does not need to be running to do this update.
Navigation screen
Touch screen
6. When the update is complete, the system will reboot to the HondaLink screen, the Enter code message and keypad screens will appear, although they may not appear at the same time. Wait for both screens to appear, then press the engine start/stop button to select the vehicle OFF mode.
NOTE:
^ You must wait for both screens to appear before selecting the vehicle OFF mode, or you will lock up the unit
* ^ Do not remove the USB update device until you turn the vehicle off because the audio-navigation unit will lock up. If it locks up, go to RECOVERY PROCEDURE.
^ If the battery power was interrupted during the update because the battery died, the vehicle was started or turned to the OFF mode during the update, or the software update failed, the audio-navigation unit may be locked. Go to RECOVERY PROCEDURE.*
Navigation screen
Touch screen
7. Remove the USB update device and wait at least 1 minute.
8. Press the engine start/stop button to select the vehicle ON mode. Once both Enter code screens appear, press and hold the power button for 2 seconds until you hear the beep.
9. The navigation screen will show the GPS initialization message.
10. Press and hold the NAVI, BACK, and MENU buttons until the Select Diagnosis Items screen appears.
11. Select Detail Information & Setting.
12. Select Version.
13. Verify that the software was updated to the new version as shown below. If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
Accord
Crosstour
*14. Delete all paired phones from the vehicle. Make sure the Service Advisor informs the customer that the customer needs to pair their phone to the vehicle.*
Vehicles without Navigation (with Touch Screen)
1. Connect a battery charger, or a fully charged jumper battery to the vehicle and leave it connected during the entire update procedure to maintain a steady voltage.
2. Press the engine start/stop button to select the vehicle ON mode.
3. Wait for the audio system to boot up, then insert the USB update device into the USB port in the center console. See TOOL INFORMATION.
* NOTE:
The ignition must remain ON during the entire update procedure. If the ignition is turned OFF, the engine is started, or the USB update device is removed at any time during the update process, the audio unit will be locked up and you will need to use the RECOVERY PROCESS.*
Accord
Crosstour
4. When the System update data detected screen appears, select Yes.
5. Both screens will shut off for about 10 seconds and reboot with the notification shown below on both screens.
6. The notification below will appear on the upper display screen for the duration of the update process.
7. The software update will begin. A Notification screen loading bar will display on the touch screen.
8. When the update is complete, the system will reboot to the H screen, and the System update data detected screen will reappear.
9. Select No, then press the engine start/stop button to select the vehicle OFF mode.
10. Remove the USB update device and wait at least 1 minute.
11. Press the engine start/stop button to select the vehicle ON mode.
12. When the Region Select screen appears, select OK.
13. Select USA/Hawaii/Puerto Rico.
14. Select Yes.
The screen below appears momentarily, then the system reboots to the Enter code screen.
15. The Enter code message and keypad screens will appear, although they may not appear at the same time. Wait for both screens to appear. Then, press and hold the power button for 2 seconds until you hear the beep.
NOTE:
You must wait for both screens to appear before pressing the power button, or you will lock up the unit. If you lock up the unit, go to RECOVERY PROCEDURE.
Upper display
Touch screen
16. Press and hold the DISP, BACK, and VOL buttons until the Select Diagnosis Items screen appears.
17. Select Detail Information & Setting.
18. Select Version.
19. Verify that the software was updated to the new version as shown below. If the software is not updated, turn the vehicle to the OFF mode, and go back to step 2 and repeat the update procedure.
Accord
Crosstour
*20. Make sure the clock and the compass settings are correct.
21. Delete all paired phones from the vehicle. Make sure the Service Advisor informs the customer that the customer needs to pair their phone to the vehicle.*
*RECOVERY PROCEDURE
1. Press the engine start/stop button to select the vehicle OFF mode.
2. Make sure the USB update device is inserted into the USB port, then do a battery cable reset for 2 minutes.
NOTE:
Make sure the USB update device is inserted when the vehicle is turned back to the ON mode because when the unit powers up, it will immediately look for the update device to start the recovery process.
^ Disconnect the negative battery cable first, then disconnect the positive battery cable.
^ Short the battery cables together with a jumper wire for 2 minutes.
^ Remove the jumper wire, and reconnect the battery cables - positive cable first, then negative.
3. Reconnect the battery charger or a fully charged jumper battery.
4. Press the engine start/stop button to select the vehicle ON mode.
NOTE:
Do not start the vehicle because starting the vehicle interrupts the steady battery power needed to update the audio or the audio-navigation unit.
5. Make sure the green LEDs on each side of the CD slot are blinking. This indicates the recovery process is working.
NOTE:
^ The recovery process and software update reload takes about 15-30 minutes, depending on when the update process was interrupted.
^ The displays may stay blank during this time.
6. When the recovery process is complete, the Enter code message and keypad screens (with navigation) or the System update data detected screen (without navigation) appear. Press the engine start/stop button to select the OFF mode.
NOTE:
Select No on the System update data detected screen (without navigation) before selecting the OFF mode.
7. Remove the USB and wait at least 1 minute.
8. Go to the applicable REPAIR PROCEDURE to Complete the update process:
^ For Vehicles with Navigation (with Touch Screen), go to step 8.
^ For Vehicles without Navigation (with Touch Screen), go to step 11.*
Disclaimer