Symptom Troubleshooting

Navigation System Symptom Troubleshooting - Voice guidance cannot be heard, is broken up, or there is static

Voice guidance cannot be heard, is broken up, or there is static

Diagnostic Test: Self-Diagnosis Mode

NOTE:

- Check the vehicle battery condition first 12 Volt Battery Test.
- Check the navigation volume level (see owner's manual).
- Check the connectors for poor connections or loose terminals.
- If there is a Hard Error Code stored, check the Hard Error Code troubleshooting first.
- The voice guidance is provided by the right front speaker. When you check the audio system function, make sure all speakers are working OK. Do the individual speaker test.

1. Turn the ignition switch to ON (II).

2. Press the SET UP button.

3. Check the volume and voice recognition feedback setting for the navigation system in setup screen.

Is either set to OFF?

YES -

Set the voice recognition feedback to ON, and select an audible level for the volume.

NO -

Go to step 4.

4. Check the audio system operation.

Can you hear the audio?

YES -

Go to step 5.

NO -

Do the audio system troubleshooting.

5. Check for the hard error code.

Are there any navigation DTCs indicated?

YES -

Repair the indicated navigation DTCs.

NO -

Replace the audio-navigation unit Audio-Navigation Unit Removal/Installation.