Example of Customer Letter

May 1997

Product Update Campaign: Air Conditioning Condenser

Dear Prelude Owner:

We are sending you this letter to notify you of a potential problem with your Honda.

What is the problem?

The air conditioning condenser may corrode if the car is regularly driven in at least one of the following conditions.
- Where road salt is used for snow and ice removal
- Near the ocean (salt air and humidity)
- In areas subject to acid rain

Corrosion may perforate the condenser, causing the refrigerant to leak out. Your air conditioner will then no longer cool or dehumidify

What should you do?

Call the local Honda dealer and make an appointment to have your car repaired. They will replace the air conditioning condenser with an improved part. They will also recharge the air conditioning system with refrigerant if it has leaked out. This work will be done free of charge. Please plan to leave your car at the dealer for at least half a day to allow them flexibility in scheduling.

What to do if you feel this notice is in error. This notice was mailed to you according to the most current information we have available. If you no longer own this Prelude, or some information in this notice is incorrect, please fill out and return the enclosed, postage paid Information Change Card. This will help us update our records.

If you have questions.

If you have questions about this notice, or need assistance with contacting a Honda dealer, please call the Honda Consumer Affairs Department at (800) 999-1009.

We apologize for any inconvenience this campaign may cause you.