Example of Customer Letter
May 1997Warranty Extension: Prelude Air Conditioning
Condenser
Dear Prelude Owner:
American Honda has determined that the air conditioning condensers in certain 1994-95 Preludes may corrode when regularly driven in harsh conditions that occur in some parts of the U.S. Those conditions are:
- Where road salt is used for snow and ice removal.
- Near the ocean (salt air and humidity).
- In areas of acid rain.
Because of the milder driving conditions in your area, it is not likely that your car's A/C condenser will ever corrode and fail. To protect you in the unlikely event that it does, American Honda is extending the warranty on the A/C condenser to 5 years from the date your car was first sold. There is no mileage limit. The rest of the air conditioning system is covered by Honda's 3 year/36,000 mile New Car Limited Warranty. Refer to your warranty booklet for details and limitations.
There is no need to have the A/C condenser replaced as long as the air conditioning is working. If the A/C should ever stop cooling the car's interior, take the car to a Honda dealer for diagnosis and repair. If they determine that the condenser is bad, it will be replaced free of charge under this warranty extension.
If you have any questions or concerns about this warranty extension, please call the Honda Consumer Affairs Department at (800) 999-1009.