Campaign Bulletin Information
Number: 95-C09Section: 5
Date: November, 1994
Subject:
PRODUCT SAFETY CAMPAIGN 95-C-09 - INCORRECTLY MACHINED REAR BRAKE DRUM
Model and Year:
1995 GEO METRO (3-DOOR & NON-ABS BRAKE)
To: All Chevrolet/Geo Dealers
The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.
If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.
To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the copy of the letter that is being sent to owners, the owners are being instructed to contact the Chevrolet Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.
DEFECT INVOLVED
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1995 Geo Metro 3-Door Non-ABS equipped vehicles. Some of these vehicles have been built with incorrectly machined rear brake drums. As the vehicle is driven, loss of wheel clamp load could result from this condition. Once clamp load is lost, all tire loads are taken by the wheel studs, this loading could result in fatigue failure of the wheel studs. If this occurs, a wheel could separate from the vehicle and a crash could occur without prior warning.
To prevent the possibility of this condition occurring, dealers are to replace both rear brake drums on involved vehicles. This service will be performed for you at no charge.
VEHICLES INVOLVED
Involved are certain 1995 Geo Metro 3-Door Non-ABS vehicles built within the VIN breakpoints listed.
Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.
These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.
OWNER NOTIFICATION
Owners will be notified of this campaign on their vehicles by Chevrolet Motor Division (see copy of owner letter included with this bulletin).
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
PARTS INFORMATION
NOTICE
100% of parts required to complete this campaign will be preshipped to involved dealers of record. This preshipment will occur during the week of October 31, 1994. Parts received for recently transferred vehicles should be forwarded by the original dealer to the dealer that received the transferred vehicle.
Any additional parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). To ensure these parts will be obtained as soon as possible, they should be ordered from GMSPO on a "C.I.O." order with no special instruction code, but on an advise code (2).
SERVICE PROCEDURE
1. Raise vehicle and suitably support.
2. Remove wheel covers (if equipped) from both sides.
3. Remove all lug nuts and wheel.
4. Remove dust cover (not to be reused).
5. Unstake spindle nut with punch.
6. Remove spindle nut (not to be reused) and washer (not to be reused).
7. Remove brake drum (not to be reused).
8. Install new brake drum assembly.
9. Install new washer and new spindle nut and torque to 120 N-m (86.5 lb.ft.).
10. Stake spindle nut with punch.
11. Install new dust cover.
12. Repeat procedure for rear brake drum on opposite side of vehicle.
13. Lower vehicle.
14. Install Campaign Identification Label.
CAMPAIGN IDENTIFICATION LABEL
Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label". Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.
Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner. Additional "Campaign Identification Labels" can be obtained from DAC.
Apply "Campaign Identification Label" only on a clean, dry surface.
CLAIM INFORMATION
Submit a Product Campaign Claim with the information indicated:
Refer to the Chevrolet Claims Processing Manual for details on Product Campaign Claim Submission.