Attachment II - Labor and Parts Information
LABOR ALLOWANCES
PARTS REQUIREMENTS / ORDERING INFORMATION
Navigation Map SD Cards
To order Navigation Map SD Cards for Navigation equipped vehicles:
^ Go to FMCDealer.com
^ Select the Parts & Service tab
^ Select Parts Department Tools
^ Select Parts Inquiries & Forms
^ Select Navigation Map Update Order Form
^ Select MyFord/MyLincoln Touch Performance Upgrade Map Upgrade
^ Follow the on-screen instructions
Questions regarding Navigation Map SD Card availability should be directed to 313-390-3635 or fesg@ford.com
Accessory Protocol Interface Module (APIM)
APIMs should be ordered through normal order processing channels, using the on-line 1878 form.
To order an APIM:
^ Go to FMCDealer.com
^ Go to OASIS
^ Enter the VIN and click GO
^ Select the On-Line 1878 (scroll to the bottom)
^ Select "SYNC Module" from the System drop-down box
^ Complete the On-Line 1878 Ford order process
Questions regarding APIM availability and ordering should be directed to 313-390-3635 or fesg@ford.com.
PARTS REQUIREMENTS / ORDERING INFORMATION
The DOR/COR number for this recall is 50497.
USER GUIDES
Updated User Guides are not required for the Fusion Hybrid vehicles.
NOTE:
Updated MyFord Touch(R) for Electrified Vehicles User Guides will be required for the Focus Electric and C-Max Enegri vehicles only. These guides were mailed to dealers on April 16, 2013 and should be held by dealers for use when this FSA is supplemented to include the Focus Electric and C-Max Energi vehicles.
DEALER PRICE
For latest prices refer to DOES II.
PARTS RETENTION AND RETURN
Affected parts are subject to random selection for return to the Ford Warranty Parts Analysis Center (WPAC). Refer to your daily PEARS (Parts Entry and Return System) register for part disposition and return instructions.
Follow the provisions of the Warranty and Policy Manual for "Parts Retention and Return Procedures."
EXCESS STOCK RETURN
Excess stock returned for credit must have been purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000.
Excess Navigation Map SD Cards to be returned for credit must have been purchased from Ford Customer Service Division/Ford Component Sales. Only new, unopened (still in shrink wrap) product is eligible for return.