Attachment I - Administrative Information

OASIS ACTIVATED?

Yes, OASIS will be activated for all affected vehicles on April 19, 2013.

FSA VIN LIST ACTIVATED?

FSA VIN lists for all vehicles were made available through the website on April 19, 2013. Owner names and addresses will be available after all affected owners have been notified.

STOCK VEHICLES

^ Correct all affected units in your new vehicle inventory before delivery.

^ Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition call the Special Service Support Center to request approval prior to the repair of any related damage.

Requests for approval after completion of the repair will not be granted.

NOTE:
APIM replacements should not be claimed as Related Damage. (See Attachment II)

ADDITIONAL LABOR TIME

^ If a condition exists that requires additional labor to complete the repair call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center.

OWNER REFUNDS

^ Refunds are not authorized for this program.

RENTAL VEHICLES

^ The use of rental vehicles is not authorized under this FSA.

CLAIMS PREPARATION AND SUBMISSION

^ Navigation Map SD Cards can only be claimed for vehicles equipped with Navigation.

^ For Navigation Map SD Card claiming use service part number DM5Z-19H449-AA (A4 level).

^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.

^ If the APIM replacement and software reprogramming labor operations are both being claimed they should be claimed on the same repair line.

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.

^ PROGRAM TERMS: This program will be in effect through May 31, 2014. There is no mileage limit for this program.