Attachment I - Administrative Information

OASIS ACTIVATED?
Yes, OASIS will be activated on November 27, 2012.

FSA VIN LIST ACTIVATED?
Yes, FSA VIN list will be available through the website on November 27, 2012. Owner names and addresses will be available by January 4, 2013.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states, provinces, and countries.
Accordingly, you must limit the use of this listing to the follow-up necessary to complete this recall.

STOCK VEHICLES
Correct all affected units in your new vehicle inventory before delivery.

NOTE:
In an effort to maintain high levels of owner satisfaction with the new Ford Fusion, please ensure you prioritize customer vehicles ahead of repairing your unsold stock vehicles.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Special Handling Instructions apply to sold vehicles in this recall. Refer to "Special Handling Instructions" in Attachment I for details.

^ Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES
Affected title branded and salvaged vehicles are eligible for this recall.

RELATED DAMAGE
If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.

ADDITIONAL LABOR TIME
^ If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS
Refunds are not authorized for this program.

RENTAL VEHICLES
If it is necessary to order parts, Ford will pay for up to one day of vehicle rental except for fuel and insurance. The parts order must be an emergency order (unit down) if the order is placed between 3:00 PM and 7:00 PM (your local time zone) to guarantee the shortest delivery time. Prior approval for more than one rental day is required from the Special Service Support Center.

SPECIAL HANDLING ALLOWANCE (Applies to sold vehicles only)
Dealers are authorized to:
^ Wash and vacuum the customers vehicle
^ Top-off the fuel tank

Dealers are authorized to claim $75 to cover the above special handling actions.

CLAIMS PREPARATION AND SUBMISSION
^ Enter claims using Direct Warranty Entry (DWE).

^ Refer to ACESII manual for claims preparation and submission information.

^ For rental vehicle claiming, follow Extended Service Plan (ESP) guidelines for dollar amounts. Enter the total amount of the rental expense under Miscellaneous Expense code "Rental". This expense must be submitted on the same repair line as which the FSA is claimed. Prior approval from the Special Service Support Center is only required for more than one day of rental.

^ Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.

^ "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.

^ For claiming the Special Handling Allowance, enter $75 as Miscellaneous Expense Code "SCHP" on the same line as the repair.