FREE REPAIR MANUALS & LABOR GUIDES 1982-2013 Vehicles
Courtesy of Operation CHARM: Car repair manuals for everyone.

Attachment I - Administrative Information

OASIS
You must use OASIS to determine if a vehicle is eligible for this program.

PLEASE NOTE
Correct all vehicles in stock before delivery.

PROMPTLY CORRECT
Affected vehicles which are brought to your dealership.

CLAIMS
Enter claims using DWE. See ACESII Manual, Sections 5 & 6.

OWNER REFUNDS
See ACESII Manual, Section 3 for submission procedures.

For owner-paid repairs made before date of the Owner Letter (or after the date of the Owner Letter if an emergency repair was made away from the servicing dealer), enter using DWE:

Program Code: 99B05

Misc. Expense: REFUND

Misc. Expense: ADMIN.

Misc. Expense: 0.2 Hr.