Attachment I - Administrative Information

Safety Recall 04S13
Certain 2001-2003 Model Year Escape Vehicles Equipped with 3.0L V6 Engine
Powertrain Control Module Re-Calibration

OASIS ACTIVATED? Yes

FSA VIN LIST ACTIVATED? Yes available the week of April 12 2004.

Available through FMCDealer.com.

NOTE:
Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this recall is a violation of law in several states provinces and countries. Accordingly you must limit the use of this listing to the follow-up necessary to complete this action.

STOCK VEHICLES

Correct all affected stock vehicles before delivery.

SOLD VEHICLES

^ Owners of affected vehicles will be directed to dealers for repairs.

^ Immediately contact any of your affected owners whose vehicles are not on your VIN lists but are identified in OASIS. Give the owner a copy of the Customer Notification Letter (when available) and schedule a service date.

^ Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this Field Service Action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition on call the Special Service Support Center to request approval prior to the repair of any related damage.

Requests for approval after completion of the repair will not be granted.

ADDITIONAL LABOR TIME

^ This repair will require no additional labor time to complete. Claims submitted with "MT" labor will not be accepted for reimbursement unless approved.

^ If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition call the Special Service Support Center.

OWNER REFUNDS

^ Ford Motor Company is offering a refund for owner-paid repairs covered by this recall if the repair was performed prior to the date indicated in the reimbursement plan which is posted with this bulletin. This plan is also available to owners through the Customer Relationship Center (CRC). The CRC will direct owners to seek reimbursement through authorized dealers or at their option directly through Ford Motor Company at P.O. Box 1904 Dearborn MI 48121.

^ Dealers are also authorized to refund owner-paid emergency repairs that were performed away from an authorized servicing dealer after the end date specified in the reimbursement plan. Refund claims that include other non-covered repairs or those judged by Ford to be excessive will not be accepted for reimbursement.

^ This safety recall must still be performed, even if the customer has paid for a previous repair. Claiming a refund will not close out the VIN for this recall.

^ Refund Claiming Information (Submit on separate repair line.)

- Program Code: 04S13 - Misc. Expense: ADMIN

- Misc. Expense: REFUND - Misc. Expense: 0.2 Hrs.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using Direct Warranty Entry (DWE).

^ Refund must be claimed on a repair line that is separate from the repair line on which the FSA is claimed.

^ Refer to ACESII manual for claims preparation and submission information.