Attachment I - Administrative Information

DEMONSTRATION / DELIVERY HOLD - Certain 2000 Model Year Explorer/Mountaineer Side Airbag Crash Sensor Replacements

OASIS
OASIS will be activated for this recall Thursday, June 29, 2000. You must use OASIS to determine if a vehicle is eligible for this recall.

PLEASE NOTE
Correct all vehicles in stock before delivery. Federal law requires dealers to complete any outstanding safety recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $1,100 per vehicle.

PROMPTLY CORRECT
Promptly correct all affected vehicles on your dealer VIN list which you will receive in the Ford Dealer Consolidated Communicator (FDCC). Also, correct other eligible vehicles which are brought to your dealership.

DEALER-OWNER CONTACT
Immediately contact any affected owner whose name is not on the list. Give the owner a copy of the Owner Letter and schedule a service date.

REGIONAL CONTACT
Advise regional office if an owner:

^ cannot be contacted.

^ does not make a service date.

CLAIMS PREPARATION AND SUBMISSION

^ Enter claims using DWE.

^ Refer to ACESII manual for claims preparation and submission information.

RENTAL CARS
Rental cars are authorized for sold units. Ford will pay for a loaner or rental vehicle for a maximum of seven (7) days except for fuel, which will be at the owner's expense. Follow Extended Service Plan (ESP) guidelines for rental dollar amounts. Enter the word "LOANER" plus the number of days the vehicle was used in the "Miscellaneous Expense" area of the recall claim.