Recall - Steering Column Pivot Rivet Inspection: Overview
Revised July 2011Dealer Service Instructions for:
Safety Recall L23
Steering Column Pivot Rivets
NOTE:
The rivet gun part number referenced in this recall has been updated.
Models
2011 (JC) Dodge Journey
2011 (JK) Jeep(R) Wrangler
2011 (JS) Chrysler 200 Convertible, Chrysler 200 and Dodge Avenger
2011 (KA) Dodge Nitro
2011 (KK) Jeep Liberty
2011 (MK) Jeep Patriot/Compass
2011 (PM) Dodge Caliber
2011 (RT) Dodge Grand Caravan and Chrysler Town & Country
NOTE:
This recall applies only to the above vehicles built from April 15, 2011 through May 14, 2011 (MDH 041510 through 051401).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Federal law requires you to complete this recall service on these vehicles before retail delivery. Dealers should also consider this requirement to apply to used vehicle inventory and should perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The steering column pivot rivets on about 11,000 of the above vehicles may have been improperly installed and/or missing. This could cause compromised steering column performance in the event of a crash.
Repair
All involved vehicles must have the steering column pivot rivets inspected. Steering columns found with missing or incorrectly installed rivet(s) will have the rivet(s) replaced.
SPECIAL NOTE:
Less than 20 vehicles within the entire vehicle population will have a rivet issue.
Parts Information
Special Tools
The following special tool is required to perform this repair:
A special air/hydraulic power set riveter tool is required for the installation of the structural rivet(s). ALL dealers previously received ONE (1) W-AK175ACH Power Set Riveter, free of charge, through Pentastar Service Equipment (PSE) in December 1998.
Additional power riveters may be ordered through Pentastar Service Equipment (PSE) at dealer cost by calling 1-800-223-5623 or faxing 1-800-578-7375. Additional power riveters are NOT reimbursable by Chrysler.
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC