Recall - PCM Software Update For OBD Monitors: Overview
October 2008Dealer Service Instructions for:
Emissions Recall H32
Reprogram PCM OBD Monitors
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal # 08-067 has been cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
Models
2008 (PM) Caliber SRT4
NOTE:
This recall applies only to the above vehicles equipped with a 2.4L turbo engine ("F" in the 8th VIN position).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle
inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) on about 2,000 of the above vehicles may have been inadvertently programmed with software that disabled three engine diagnostic monitors. Without these monitors, an improperly operating component may go undetected and result in excessive exhaust emissions.
Repair
The Powertrain Control Module (PCM) must be reprogrammed (flashed).
Parts Information
Due to the likelihood that the required labels are already in your parts inventory, no labels will be distributed initially. The following label may be ordered as needed.
Each vehicle requires application of the labels shown.
Special Tools
These existing special tools may be required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Dealer Notification
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
All involved vehicle owners known to Chrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. GRS provides involved dealers with an updated VIN list of their incomplete vehicles.
The owner's name, address and phone number are listed if known. Completed
vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
Chrysler