Recall - Air Bag Label Replacement (Canadian Vehicles): Overview
IMPORTANTDEALER SERVICE INSTRUCTIONS
SAFETY RECALL G43 AIRBAG LABEL
MODELS: 2008 (PM) Dodge Caliber
2008 (MK) Jeep(R) Compass and Jeep(R) Patriot
NOTE:
This recall applies only to the above vehicles built through August 21, 2007 (MDH 08-21-01) and August 28, 2007 (MDH 08-28-03).
^ The original Airbag labels on about 1,400 of the above vehicles may not include the French wording.
^ To correct this condition, a new bilingual Airbag label must be installed over each of the vehicle's original English only labels that are located on the driver and passenger sun visors.
Two new bilingual Airbag labels are being mailed directly to all vehicle owners known to Chrysler Canada with the Owner Notification letter. The owners are requested to install the labels themselves or, if preferred, to arrange for dealer installation of the owner-supplied labels without charge.
Recall and Parts Information
Canadian Recall Service Instructions and Part Numbers can be different. Always use the attached Canadian Recall Notification for service instructions and parts information.
This Canadian Recall Notification can also be found in DealerCONNECT.
GRS has been developed to provide dealers with an up-to-date list of involved vehicles by recall number and by dealer code. Owners known to Chrysler are also listed. Involved vehicles will be removed from the GRS within several days of submitting repair claims.
To use the GRS in DealerCONNECT, you first need to click on the Service tab and then in the Repair section click on Global Recall System. Your dealer's VIN list for each Recall can be sorted by: Unsold Vehicles (at the time of Recall launch), Phone Number, City Name, Zip Code (Postal Code) or VIN.
Owner Notification and Service Scheduling G43
All owners of involved vehicles known to Chrysler Canada are being notified of the service requirement by first class mail. They are requested to schedule service appointments with their dealers at the earliest possible date. A copy of the notification letter is included.
A Service Authorization Card is enclosed with each customer letter. Owners are instructed to present the card to their dealer at the time of recall service.
Service Authorization Cards for each vehicle whose owner is not known to Chrysler Canada will be mailed to the dealer to whom the vehicle was invoiced (or the current dealer at the same location) for dealer follow-up.
NOTE:
Every dealer is responsible for scheduling of campaign service for all involved vehicles upon request. At the time of ANY SERVICE, enter the vehicle VIN into DealerCONNECT VIP for outstanding recalls. Advise the customer of any recalls which are still outstanding and offer to do the repairs (schedule a future service appointment if parts are not available). This action will help toward our common goal of completing the recalls, and will contribute to overall customer satisfaction.
DealerCONNECT > Service > Writeup > VIP > Single VIN Inquiry > Recall Tab
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) at the time of recall implementation for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Any incorrect owner information should be updated using the owner update application in DealerCONNECT
DealerCONNECT > Sales > Sales Reporting > Time of Sales Reporting > Used Sales > Owner Update
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, postal code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
NOTE:
Recall VIN lists may contain confidential owner name and address information that was obtained from the Provincial Registrars Offices as well as other sources. Use of this information is permitted for recall purposes only and is strictly prohibited from all other use.
Completion Status Reporting
When a vehicle has been serviced, submit your claim through DealerCONNECT. Your completion will automatically be recorded in Windsor and in a few days, the VIN will be removed from the GRS.
Check the name and address on the Service Authorization Card and if there are any changes, complete customer name and address update in DealerCONNECT.
PARTS INFORMATION G43
If an owner's label is lost, or if dealers require more labels for inventory vehicles, additional Airbag labels, PN 05108000AA may be ordered as needed.
REIMBURSEMENT
When the campaign service is completed, submit your claim using DealerCONNECT. The recall number can be identified from the Customer's Service Authorization Card or from DealerCONNECT.
Use the Labour Operation Number and Time Allowance for reimbursement and add the cost of the campaign part(s) to your claim.
Please follow the above reimbursement procedure. Failure to do so will result in a delay in processing your claim.
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager (SPDM) or Business Centre.