Campaign - Powertrain Control Module Replacement: Overview
March 2003Dealer Service Instructions for:
Customer Satisfaction Notification No. C08
Replace Powertrain Control Module
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) # 02-025 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2003 (LH) Dodge Intrepid, Chrysler Concorde and 300M
(PT) Chrysler PT Cruiser
(PL) Dodge Neon
(JR) Dodge Stratus Sedan
NOTE:
This notification applies only to certain vehicles equipped with an automatic transmission (Sales Code DGB) built through October 4, 2002 (MDH 1004XX)
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process
The Powertrain Control Module (PCM) on about 550 of the above vehicles may contain a computer driver chip that could fail. Driver chip failure may cause the Malfunction Indicator Light (MIL) to illuminate and cause the transmission to shift into 2nd gear (default limp-in mode)
The PCM must be replaced.
Parts Information
IMPORTANT:
Due to the small number of involved vehicles, no parts will be distributed to involved dealers. Parts may be ordered as needed to support scheduled repairs.
Dealers should determine which PCM is required for each vehicle at the time appointments are scheduled to assure that the correct part is available when the customer arrives. The PCM for the vehicle to be serviced may be determined by:
> Using the part code in the third column of the VIN list along with the following table (involved dealers);
> Using the VIN and part number list electronically transmitted to DIAL System Function 53 (involved dealers); or
> Entering the VIN into the VIP System (sales code information) along with the table (all dealers):
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the PCM plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. Two additional copies will be sent through the DCMMS, and DealerConnect/MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt and then type "ORDC08".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation