Campaign - Transaxle Low/Reverse Accumulator Cover: Overview
October 2002Dealer Service Instructions for:
Customer Satisfaction Notification No. B27
Transaxle Low/Reverse
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal # 02-012 and Advance Service Information # 02-007 are behind cancelled for vehicles equipped with a four-cylinder engine. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2002 (JR) Dodge Stratus Sedan (four Door), Chrysler Sebring Sedan (four Door) and Sebring Convertible
2002 (RS) Dodge Caravan, Chrysler Voyager
2002 (PT) Chrysler PT Cruiser
2002 (PL) Dodge Neon
NOTE:
This notification applies only to the above vehicles equipped with a 2.0L or 2.4L four cylinder engine (sales code ECB or EDZ) and a 41TE transaxle (sales code DGL), with a transaxle build date code from 1342 (May 14, 2002) through 1502 (May 30, 2002).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The transaxle low/reverse accumulator cover 0-ring on about 14,600 of the above vehicles may become dislodged. This could cause the transaxle to slip in low and/or reverse.
Repair
The transaxle low/reverse accumulator cover and 0-ring must be replaced.
Parts Information
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Add the cost of the parts plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced will receive a list of their involved vehicles.
The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "ORDB27".
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation