Owner Letter (California Vehicles)
EMISSIONS RECALL TO REPROGRAM YOUR VEHICLE'S P0WER TRAIN CONTROL MODULEDear Neon Owner:
DaimlerChrysler has determined that some 2000 model year Dodge and Plymouth Neon vehicles may be in violation of California Emissions Standards.
The problem is...
The Powertrain Control Module (PCM) on your Neon (identified on the enclosed form) may cause the vehicle to emit hydrocarbon levels which exceed California Emission Standards. These standards were established to protect the public health from the dangers of air pollution.
Hydrocarbons (unburned fuel) combined with oxides of nitrogen, in the presence of sunlight, can cause the formation of ozone. These pollutants are the primary components of smog.
What DaimlerChrysler and your dealer will do...
DaimlerChrysler will repair your vehicle free of charge (parts and labor). To do this, your dealer will reprogram your vehicle's powertrain control module. The work will take about 1/2 hour to complete. However, additional time may be necessary depending on how dealer appointments are scheduled and processed.
What you must do...
Simply contact your dealer right away to schedule a service appointment.
Bring the enclosed Owner Notification form with you to your dealer. It identifies the required service to the dealer.
If you live in California and don't get this done...
The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. In addition, the State requires that every vehicle must pass an emission test (SMOG Check) every two years and before it is sold. Without the free service we are providing, your vehicle may be more likely to fail this test and require that you make costly repairs.
How the state knows that the recall has been performed...
State of California regulations require DaimlerChrysler to provide the Department of Motor Vehicles with a record of all vehicles that have not had the recall service performed. If you live in the state of California and your vehicle is not on this list, the state will know that the recall
has been completed.
Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the recall service is completed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof of recall completion.
If you need help... If you have trouble getting your vehicle repaired, please call the DaimlerChrysler Customer Assistance Center, toll free, at
1-800-992-1997. A representative will assist you in getting your vehicle repaired.
In order to ensure your full protection under the emission warranty provisions, it is recommended that you have your vehicle serviced as soon as possible.Failure to do so could be determined as lack of proper maintenance of your vehicle.
We are sorry for any inconvenience but trust you understand our interest in clean air and your continued satisfaction with our products. Thank you for your attention to this important matter.